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I can't change ownership of a folder

This seems easy enough, but when I try to follow the instructions that say "click on the menu by the person you want to transfer ownership to. Choose "make owner" - but there is no such option!

I don't even know why someone made me owner from the beginning - this folder just eats my space and I have no connection to the project that the folder is for. But I don't want to delete it, as someone might have use for this content. I don't wish to be mean. I just don't want to be the owner (or even a member).

I can't find any help about this and the stupid bot on Dropbox site is definitely of no help. I think it's irresponsible of Dropbox to let their members handle their support. Worthless service!

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Jay

Hi @OverTheLimit, thanks for bringing this to our attention.

Could you clarify what options you're seeing when viewing the shared folder options on the site?

A screenshot of this, while hiding the names and email addresses, would help greatly!

OverTheLimit

It's in Swedish, though. Translation below the screenshot.

Skärmavbild 2023-09-28 kl. 14.58.27.png

Translation:

<- Back

Access to XXXX

Persons (Links)

[person 1] Owner

[person 2] Can edit/Can View/Delete

OverTheLimit

I can also add that I've tried this maneuver in every interface I could get access to: Via the web, desktop app (for Mac, unfortunately) and through Finder. And in none of them the option of "Make owner" appears.

I've also tried resending an invite to the other team member with access to the shared folder in question, to see if this somehow would trigger something in his user account, turning him into a possible owner (if this is somehow lacking from his current access level). I'm grasping for straws here...

Dropbow keep sending me messages about being out of space - but the content in this folder (that I'm trying to get out of) isn't even my content. I shouldn't have access to it, let alone ownership over it.

Jay

Are you on a Dropbox Business team, or are they on a team?

What is your current quota according to this page? Have you tried just leaving the shared folder temporarily, which would free up the quota on your account?

OverTheLimit

I can't seem to leave, and that might be because I'm currently set to be the owner of the folder.
No idea about the team thing. How do I check If I'm in a team (in regards to this folder) or not?

Jay

You can see on the quota page I linked previously what plan you're on, and if you are part of a team.

OverTheLimit

Basic plan, and I can't see anything about any team. (I started quitting teams when I got these emails about being over my quota, as I didn't want team folders to "eat up" space from me.)

Thanks for trying to help, btw. I've been very frustrated about this.

Jay

Is the other user on a Dropbox Business team by any chance? How much quota are you using on your account from the plan page?

OverTheLimit

Hm, I have no idea what kind of plan he's on.

I'm not using up any of the space I have access to on my personal account:

Skärmavbild 2023-09-29 kl. 14.42.39.png

So the only reason that I'm getting these stressful e-mails about exceeding my quota is this shared folder (that I don't want).

OverTheLimit

(For now, I've backe up all files from the shared folder on another space - just to get rid of the drop box stress e-mails. I will put them back as soon as I know how to remove myself from the folder and give access to someone who really needs the files.)

Jay

Okay, this image indicates that you're not using any quota at all. If the shared folder was on the account and taking up quota, the bar should be filled with a pale blue color.

Are you 100% certain this is the same account that you're getting emails about?

OverTheLimit

Yes, as I mentioned in a previoius post, I've temporarely removed the files (they're now on another cloud solution), but they're not my files so I'll put them back as soon as I know how to get rid of the ownership of the folder.

Hannah

Hey @OverTheLimit, sorry to jump in here.

Would you mind checking this page to see if your Dropbox email address is exactly the same as the one you see in the members of the shared folder?

If it is, can we send you an email, so we can investigate this further?