How To Remove The /DropBox from the path In C Drive

Hi @pambarnes01, have you followed these steps to disable the computer backup feature?

MONTSERRAT RED CROSS

Thank you for the response. It seemed to have worked for the Documents folder but I am not sure yet if it has worked for the desktop or the downloads folders. "Can't redirect into reparse point, please choose a different path path."

Nancy

Sorry for jumping in, @MONTSERRAT RED CROSS.

Just to clarify, have you disabled the computer backup feature altogether?

Can you send me a screenshot of what you see when going to your desktop app preferences > Backups tab?

Is there any instructions for Mac users?

Hi @acej, have you enabled the computer backup feature? What happens if you try to disable it?

It is disabled and the 'ghost' files still appear. Thanks.

By ghost files, do you mean that the Desktop, Documents and Downloads folders are still present in the Dropbox folder?

Does the Mac device default to those locations when trying to open the Desktop folder for instance?

Not sure what you mean. I've attached a screen shot, the file circled in red is an example of a "ghost" file, it

Screen Shot 2023-05-31 at 9.54.53 PM.jpg

can't be opened or found on the computer.

Hannah

Hey @acej, have you restarted your computer ever since this started happening?

If that doesn't help, I would also suggest re-indexing your Spotlight.

I've done both these things and it didn't help.

Are you able to find the exact location that the ghost file points to? Is it on the same path as your original post? Is the normal file another file in your Dropbox folder, or somewhere else?

I can't find the exact location, the many ghost files only appear in Spotlight searches, thus it is very annoying as it clogs up the viewing trying to find the real files. The normal files are in my dropbox folder on my computer.

Are you not able to right click the ghost files in the search to determine where they are located at all?

No. Clicking on them doesn't do anything.

If you quit the Dropbox desktop application entirely, and then try searching, do these ghost files appear again?

Yes.

Screen Shot 2023-06-02 at 2.25.49 PM.jpg

Walter

Thanks for the screenshot @acej

May we reach out via email to have a further look internally at this point?

Yes, please contact me via email. I don't want to post it publicly, do you have it on record in my account?

Walter

No worries @acej - I've just sent you an email to the email address that's associated with your profile here on our Community, so please have a look at your email's inbox and we'll take it from there.

Thanks!

Cellista

I have this 3xact same issue. I have read through every reply and implemented almost every step the administer reccommended and I still cannot remove the Dropbox path. I also have no "Location" tab. I donot wish to removetheapp, just the path. Have there been any updates to this issue? Thanks

@Cellista wrote:
I donot wish to removetheapp, just the path.

To be clear, you're still running Dropbox, and you're just trying to remove "Dropbox" from the path?

Cellista

Just tryng to remove Dropbox from the path.

@Cellista wrote:
Just tryng to remove Dropbox from the path.

And you're still running the Dropbox application? If so, you can't remove Dropbox from the path. Your base Dropbox folder will always be Dropbox.

If, however, you've uninstalled Dropbox and are no longer using it, and you still see Dropbox in the path to your key folders (Desktop, Documents, etc.), then you can follow Daphne's instructions from the beginning of this thread to move those folders back to their original location.

Cellista

Okay, I understand. I guess I was hoping to keep Dropbox but remove the path. Thank you for your answer!

Lifesavingsfinancial

I have moved my Dropbox path to my D drive because it was making my computer super slow. Now, how do I remove the files from my C: drive without deleting them in dropbox?

@Lifesavingsfinancial wrote:
I have moved my Dropbox path to my D drive because it was making my computer super slow. Now, how do I remove the files from my C: drive without deleting them in dropbox?

Did you use the option in Dropbox Preferences to move the Dropbox folder? If so, it automatically moves your Dropbox folder and all the files within it.

Lifesavingsfinancial

I did use the move feature but I still see all the files and can access them on my C drive

Lifesavingsfinancial

I just checked the path and it looks like it is right now