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I really need a yearly billing cycle, not monthly. How do I do this?

Hi,

I'd like to change my billing cycle from monthly to yearly. I don't want to pay $13 a month, I'd like to pay whatever the yearly fee is please.

I'm on Dropbox Plus. I really need a yearly billing cycle, not monthly. How do I do this?

Thanks,

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Accepted answers

Jay

Hi @mattbailey, do these steps help at all in changing the billing cycle on your account?

All comments

Walter

Hey @mattbailey, thanks for using Dropbox and welcome to the Community!

You can switch your Dropbox subscription from monthly to yearly at any time by selecting the yearly option in your account settings under the billing tab.

You'll begin your new annual subscription at your next renewal date, and you'll be charged annually going forward.

I hope this helps!

mattbailey

Hi Walter,

I can't seem to do that? Here's what my billing screen looks like: Screen Shot 2023-01-06 at 10.32.50 am.png

Jay

Hi @mattbailey, do these steps help at all in changing the billing cycle on your account?

mattbailey

Amazing. This worked thank you. For some reason I feel like this should be under billing, not plan, but we got there in the end. Thanks.

Francis Redman

Hi,

I saw an advert on dropbox to save money by switching to an annual subscription, clicking on the 'view upgrade options' link in the top bar when logged into Dropbox brings up an error page, and there doesn't seem like an option to make this change under billing settings from my admin account.

I have a Personal Plus account.

Thanks

Francis

Mark

Hi @Francis Redman

How are you currently paying? Is it via a mobile play store?

Francis Redman

Hi Mark,

I am paying via PayPal.

Walter

Hey @Francis Redman, sorry to jump in here, but could you try clearing your browser's cache and/or using another browser and let us know if you still get an error?

If you do, I'd appreciate a screenshot too.

Francis Redman

Hey Please see screengrabs of what I get on the billing page, and also what I get when I go try to view plans.

Hannah

Thanks for the screenshots, @Francis Redman.

Do you see the same when you try from other browsers, like Walter suggested, or an incognito window?

Francis Redman

Yes, that was a new browser; had never logged on to google chrome mobile before.

Walter

Since the issue persists, I'd recommend getting in touch with our support team directly for further assistance @Francis Redman

Once you do so and get a ticket ID from our system, you can share it with us here so that we can look it up as well.