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Can't open keepass through Dropbox

Digger1960

I tried logging on to keepass it says go to provider which is Dropbox but now Dropbox comes up with KDB files can't be previewed it never said this before am on A71 Samsung Android

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Walter

Hi all, thank you for your feedback on this. We've passed it on to the team for their consideration.

For now, if you want to open a file with the KeePass app, you can do so by tapping the three dots (in browse or in the preview screen) and selecting the "Open With..." option.

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Walter

Hey there @Digger1960, sorry to hear you're having issues with this,

Could you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

if you can also send us a screenshot of the exact error you're getting, I'd appreciate it.

Keep us posted!

Digger1960

Hi Walter how do I send screenshot!

Walter

You can attach a screenshot to your reply via the camera icon (insert photo option) within your reply's box @Digger1960

If you're on a mobile device and not seeing it, you might need to request the desktop version of the site to bring the button up.

Digger1960

Hi Walter
I can't see camera option on my mobile site

Digger1960

Hi Walter
Can I have desktop version please

Walter

That would depend on the web browser you're using at the moment @Digger1960

There should be an option or setting that enables you to see the desktop version of the web-pages you're navigating to.

Digger1960

Thanks Walter

See all 3 screenshots what you need

kev909

I began having the same issue this week. I can't conveniently send a screenshot at the moment, but the message is ".kdbx files can't be previewed", with an image of a very artistic unicorn. 🙂

I've been using this feature successfully for several years until it broke late last week, and it's one of my key uses of DropBox.

I'm using the DropBox client version 346.2.6 for Android.

My Android device is a Pixel 4a (5G), with Android version 13, build number TQ3A.230805.001.

Thanks for whatever you might be able to do to help me restore this feature.

Thanks!

Rich

@Digger1960 wrote:
... now Dropbox comes up with KDB files can't be previewed

That sounds like you're trying to open the files in Dropbox, rather than in Keypass.

I tried logging on to keepass it says go to provider which is Dropbox

Can you provide the exact steps (please be specific) of how you're trying to open your Keypass file? Screenshots of each step would be best, if you can.

Digger1960

Hi I tried opening in keepass first but see attached screenshots

kev909

Rich--

I will respond for my own case. Two easy steps...

1. Open the Android Dropbox client.

2. Tap on the name of my .kdbx file.

This always worked splendidly in two friendly steps until breaking last week with the "Can't preview..." message.

Thanks for your assistance.

--Kevin

Vastly2052

.Setting that allows other app to be opened by dropboxProblem message. Should open file in other app

I'm having the exact same problem. It always worked in the past but has stopped working now. KeePassDroid should open the file, it should not be attempting to preview it in dropbox.

Vastly2052

Hey Rich,

I noticed on the web app that there is a "redesigned version" of the file view. You can turn it on now, or you can use the old one until 9/28. I switched between the two and I noticed that the old version had an "Open in..." button, and a dropdown menu with "Open in..." as well. The new version doesn't have an option to open in another app at all.

I also noticed that the "Open in..." button no longer works on the old version. Perhaps this is the source of the problem we're having?

Vastly

Digger1960

Hi Vastley
If I haven't used keepass for a couple of weeks and try to open it it says can't open go to provider which I go to Dropbox and I just used to click on the latest updated keepass and it automatically opened it.
But like you said it now comes up with the screenshot that you get and I get.
So something has changed!
What I did finished up is just using the 3 dots and it comes up with open with and than keepass works fine again.
But not sure why my keepass won't open after not using it for a while.since I opened keepass yesterday it works fine if I open it every day.
Hopefully Dropbox will come up with a solution as to why this has happened when we never had a problem before it must be an update that's through this problem up?

SimonGeorge

I have exactly this same problem too (happy to provide further info if needed)

Tommy-tamari

I'm having the same issue. Here's a screen shot.
https://photos.app.goo.gl/ncQqyod18Ur4P8Tr9
My phone is a Galaxy S23 running Android 13

Vastly2052

Tried it, this solution works

Digger1960

Hi Rich
Sometimes when I have not used keepass for a while it won'tet me open keepass it says go to provider so I normally than go to Dropbox where the updated passwords get backup and I just used to click on it and it opens up keepass I'll send you a screenshot or 2 and thanks

Digger1960

Hi rich

It's hard to explain but if I haven't opened keepass for a week it won't open the directory doesn't look right so after I try to put in password I get message go to your profider I only know is if I go to Dropbox where the updates from keepass gos than I usually click on it and keepass opens up and it's fine

The first screenshot shows you the directory doesn't look right and second screenshot is error I get and third shot is after I gone through Dropbox if this makes sense

Thanks for help

Rich

@Digger1960 @Vastly2052 @Tommy-tamari @SimonGeorge @kev909

https://www.dropboxforum.com/t5/View-download-and-export/Allow-files-to-open-without-preview-in-the-mobile-app-like-they/td-p/714165

Walter

Hi all, thank you for your feedback on this. We've passed it on to the team for their consideration.

For now, if you want to open a file with the KeePass app, you can do so by tapping the three dots (in browse or in the preview screen) and selecting the "Open With..." option.

psydeways

I have used Keepassdroid with Dropbox for years. I learned to open Dropbox and click the kdbx file to launch keepassdroid. If I started with keepassdroid, the local kdbx filename was different each time - apparently a temp scratch file. But for the past few weeks, I get the same error others have reported (".kdbx files can't be previewed"). The "open with" workaround works, but a direct solution would be appreciated. I am using a Pixel 6 running Android 13 Build # TQ3A.230901.001.C1, with Dropbox version 346.2.20, KeyPassDroid version 2.6.8.

SusieSarasota

The solution above worked for me on my Galaxy S23 Ultra. Thank you. I will be interested to know when this is fixed so that I can get to my KeePass database via Dropbox the normal way. Thank you!

bs1o

This relates to an android phone. There is no option on the ".kdbx files can't be previewed" display to "open with". This is new within the last month. It used to work just fine by just selecting the .kdbx file in Dropbox.

SusieSarasota

bs10: Yes, here's how to get to that 3-dot menu containing Open With... on Android:

1. Open dropbox on your Android.

2. Go to the location in dropbox of your .kdbx database.

3. You should see the database file KeyPass.kdbx.

4. To the right of the file, tap the 3-dot menu.

5. Down near the bottom of the resulting menu, you should see Open with...

6. Tap Open with... and the KeyPass login screen should open.

7. Login as normal.

Dragon open not securety code

open Dropbox account

Megan

Hi @Dragon open not securety code, I hope you're doing well!

I'm not entirely sure about your situation, would you be able to let me know a bit more?

Keep me posted, thanks!

Digger1960

Hi everyone Dropbox has now added an option open with without having to go to the 3 dots see screenshot attached