Child Item

Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?

Thank you.

Find more posts tagged with

Security

Disagree

Accepted answers

BenDBX

Hi Everybody,

I can confirm that these emails were sent from the Dropbox domain and are not harmful. This is one of the official domains Dropbox uses to send out emails. You can find the full list of domains here: https://help.dropbox.com/security/official-domains.

You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

Regards,

Ben

All comments

Tuscawilla

I received the same email but it looked fishy to me because normally it says who sent the files. I logged in to my account & there were no new documents shared with me.

Frog23

I received it also. Took me to a folder I thought I had deleted and shared with someone I hadn’t communicated with in years. Didn’t look for the file, unshared and deleted folder straight up.

dm-2023

I received an email from no-reply@em-s.dropbox.com that said I had a shared file waiting for me. Has anyone else gotten this? Is this a valid email address from Dropbox?

Megan

Hi @dm-2023, I'd be more than happy to help!

If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain.

Therefore, the informative email seems to be coming from us, indeed.

I hope this helps!

hhassouni

I received an email form no-reply@em-s.dropbox.com advising me a file shared with me. I was not expecting any files, I have no idea who is sharing files with me. How do I make sure it is not a malicious link?

Megan

Hi @hhassouni, welcome to our Community!

It seems, based on your info and the domain, that the email is coming from an official Dropbox domain, it is therefore valid. You can see more about this here.

If you have any questions, let me know.

Shannon W

So if emails from "no-reply@em-s.dropbox.com" are from a valid address, why does it seem like so many people are getting bogus emails from it?

I also had one this morning and immediately did not trust it. The subject was "Files shared with you." I didn't trust it because it didn't tell me who shared files with me, like it normally does. I logged into my account and, sure enough, as I suspected, there were no new files shared with me.

From this experience and reading other replies, my hunch is to ignore anything from "em-s.dropbox.com." All my legitimate emails from Dropbox come from "dropbox.com."

Megan

Hey everyone!

A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.

We'll update you once we have further info, thanks!

Megan

Hey everyone!

A small update on this: Our team is aware of this email that was sent by us, and we are investigating the exact reasons this happened.

We'll update you once we have further info, thanks!

Sam DBX

Hi all,

Just to let you know that our team is investigating these reports, and we'll share the updates here soon.

Thank you,

Sam

Banzai Beagle

moki

got one like this as well today

Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!

Gauermarketing

Same here. Received August 25 with a legit Dropbox addy (although I never use Dropbox) and absolutely no info on sender.

rockzilla2520

Same!!

Bernard

I received same message at 4:34 this morning.
I'm not sure it is safe. No friend told me they had dropped something for me.

michelledawncanary

I received email from the same address yesterday. Logged in and there was nothing waiting (nor was I expecting anything). Scam? Screenshot 2023-08-25 at 12.08.26 PM.png

M Gotts

I, too, received the exact same type of email yesterday. Same subject and body. No identifiable person supposedly sharing files. Logged into Dropbox manually (never click on links in suspicious emails...) and there is no indication of anything new being shared or notification of someone attempting to share. Hmmm...? I'm doing a little digging on the mail headers at the moment. Seems legit so far. Maybe some glitch on Dropbox's end? No obvious phishing, so if it is malicious it appears to have not worked correctly.

eg_smith

I agree, I want to email someone at Dropbox too as I also just got this email and am worried it's a scam or a virus.

eg_smith

I also got it - definitely concerning and I wish there was better communication from Dropbox

RelativelyStatic

I received the same email on my gmail but I only have a Dropbox account associated with outlook email. Something is definitely off. Gmail also shows that it is verified by the sender. Reporting it as spam.

dvrosie

I got this email and I'm afraid to click on it. Is it real, or a scam? I didn't click the button yet (as instructed belowP

"Hi Susan,
Just a heads-up – you've got a shared file waiting for you. Click the button below to check it out whenever you're ready!

Continue

Need a refresher on using Dropbox? Read about your account features, or visit our help center for comprehensive guides to using Dropbox on your computer, phone, and other devices."

pcliff

Got an email this morning with the subject "Files shared with you" from no-reply@em-s.dropbox.com with a "continue" button to click to the shared files. I searched and got different results regarding the email address being legit. At any rate, I am an infrequent user with a basic account and there doesn't seem to be anything new in my account, checked on my computer. I have not clicked the link from the email. Why would Dropbox send this message if there is no new activity? It seems suspicious, and wondering if it is scam.

BenDBX

Hi Everybody,

You can safely ignore them, though there was no negative impact to your account if you did click through the emails. You should not receive anymore emails of this type.

Regards,

Ben

pcliff

Thank you for your assistance!

rockzilla2520

Thank You for the update!!

debalombard

Hi DropBox,

I got an email today from no-reply@em-s.dropbox.com indicating that I had gotten a file that someone shared with me but it didn't indicate the sharer's email address. I would never click on that link so I logged in because I am not expecting a shared file at all and was surprised by this notification.

While logged in after that with my email address I use for dropbox, I did not see any recent file tthat had been shared with me. The last thing under "recent" was a long time ago.

Was this a spam email or how do I see the most recent thing shared with me? Again when I look under recent shared files that last file was dated 2022.

Thank you!

Thanks!

Njl7

I got an email saying I've got a shared file waiting for me and that I should click the button below to check it out. When I did that and got to dropbox there was NOTHING new that I could see. I use dropbox very rarely and not I'm afraid that I might be a victim of fraud or phishing or whatever the word is. How can I know for sure. I wish I could talk to someone on the phone about this. Is there a support phone number??? Thanks!

Bob101

I've got the same email.

Njl7

I don't know what board to choose. I am desperate. I got an email saying there was a shared file waiting for me. I clicked on the button in the email and it brought me to dropbox. I couldn't find a file. I'm very worried that the email was fraudulent. AND VERY IMPORTANT - now I cannot find the two external hard drives that used to be located on my desktop. I think it's related to backups, but I really have almost no idea how backdrop works. WHERE ARE MY DRIVES and the very important files that are in them. PLEASE SOMEONE help me. I desperately wish I could speak to a person, but I cannot find anyway to do that. PLEASE HELP!!!! Mostly I want to find my hard drives and get them off dropbox and back onto my desktop.

Xx44

Got the same email but saw this article which seems to contradict your confirmation that it is a DropBox domain…

https://legitvsscam.com/no-replyem-s-dropbox-com-scam/