Wrong Date of Birth

Hey @Seema H, do you mean that you can't see their response?

Can you go through your emails, to find the email chain and see if you can access their response from there?

emilia123456

Same problem.

Hey @emilia123456, sorry to hear about that!

Have you tried the steps provided by Nancy above, in order to submit a help request to our support team about this?

someone3

Hi, I also have the same issue where I have genuinely added the wrong date and am about to loose some important files dont have another place to save it, need help for the same.

Hi @someone3, I just sent you an email, I'll see you there!

flyingcow

Hello,

I mange our family plan and was adding my son who is 14. I read the age requirements, and it is 13 in America.

Problem is, I am in Hong Kong and he goes to school in America. I presume based on my ISP, his account has been locked. Nowhere in the set up of his account did it ask for residential address.

Thanks in advance, flyingcow

Jay

Hi @flyingcow, thanks for bringing this to our attention.

As you're the family admin, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Keep me updated with any progress.

flyingcow

Thanks Jay,

The next basic question, how do I contact support? The is a BOT that will not transfer me and I can not find a phone number of direct email address.

Thanks!

flyingcow

yes please

Nancy

Hey @flyingcow!

Are you currently logged in to your Dropbox Family account?

If yes, you can log a ticket about this or, even chat with our support team, via this page.

Eunseongkim

I use gmail account and I was in the proceed of payment.

I accidentally thought the year was today's date and due to children stafety?

The account has been locked down.

I sent email to dropbox admin and there is no reply.

I have no idea to contact to them...

Hey @Eunseongkim, sorry to hear about this confusion.

Can i send you an email, so our team can look into this?

Eunseongkim

@Hannah Yes, please!!

Waiting for your email to come. ^^

I just emailed you, @Eunseongkim! See you there!

Sam DBX

Hi everyone 👋🏽

Jumping in here to help clarify some issues you’ve pointed out in this thread.

The age requirements are:

In the United States: You must be 13 or older.
Outside the United States: You must be 16 or older.

If you added the wrong date by mistake:

💌 Please contact support so we can manually verify your date of birth and edit it for you:

Tip: you can find your support entitlements here.

If you have access to email support:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

If you don’t have access to email support:

You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth.

To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:

Birth certificate
Passport (the page containing your name and date of birth)
Driver’s license, learner’s permit are acceptable forms of proof of age
Any official government document issued by a national agency or equivalent is acceptable. Note: please do not upload any of these documents through the community forums.

Our team will verify this info and make a change if accepted.

Hope this helps!

Sam

Hello I have wrongly entered my date of birth today what should i do?

Hi @seekinganswer, I hope you're doing well!

Can I send you an email, in order for us to have a closer look into this?

Let me know!

Hi Megan, sure! thanks

Hey @seekinganswer, I just sent you an email, I'll see you there!

makemake

I have the same problem. Entered the wrong age of my birth and know dropbox think I am too young. What shall I do? Please help!

Sorry to hear about this, @makemake.

Can we send you an email, so we can look further into this?

makemake

Yes please! Do you need anything from me?

Hi @makemake, I just sent you an email, I'll see you there!

Eunseongkim

@makemake You should contact them early. unless your email will deactive like mine.
my gmail account has been deleted and the files inside is gone.... ㅠ.ㅠ

Hi Megan,

my issue is not yet resolve, please assist.

thank you.

Hi @seekinganswer, I can see that Christopher, our agent responded back to you however the case was closed due to inactivity.

Did you have the chance to review his reply? Can you try to respond back to him now, in order for a new ticket to be opened?