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URL to link account in Linux does not work

I'm trying to install in Linux. I have the app installed but when it brings up the URL to link your account to the computer the URL is not valid. It does not work. I can relaunch dropbox and it brings up another invalid URL.

There is also no options I can find other than this invalid URL to link the account and get dropbox working.

Where can I get a valid URL to link my computer? How can I make this work? Or do I need to find another service?

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Accepted answers

Sam DBX

Hi all,

Thanks everyone who submitted tickets (and also the ones that helped here with info).

We've implemented a fix (as you some of you already reported) however, if you're still seeing that problem, you may be running into a separate issue.

We can definitely look into it that for you if that's the case.

Thanks again!

Sam

All comments

Walter

Hi there @muxxum, sorry to hear you're having issues with this.

Can you please let me know if you're getting a specific error and send us a screenshot so that we can have a visual too?

Also, if you're on the Basic plan, have you ensured that you have no more than 3 devices connected to your account as you might be hitting the device limit?

Let me know and we'll take it from there.

Здравко

Hi @muxxum,

Take a look on another thread. It may helps to you too. 😉

Good luck.

muxxum

Having 3 devices linked turned out the be the problem. I didn't think to check that because the page that was coming up just said invalid URL. It gave absolutely no indication of there being any other cause so I was thinking something was going wrong with the software rather than it being too many devices. Without a meaningful error it meant nothing other than dropbox wasn't working.

I don't have a screenshot of the page because it worked after I removed a device. But it was a generic picture on the page with the text under it saying, "Invalid URL. Please check your client for a new one."

I did a google search and I found a picture of the page someone else posted. It's a quite terrible error message given what the problem was.

[BROKEN LINK WAS REMOVED BY MODERATOR]

A meaningful error would go a long way to helping customers, free tier or paid.

andy47

I am having this problem as well, and I am not on basic. I have at least 10 computers synced to my account, a mixture of Mac OS, Windows and mostly Linux. I have never had any problems until the last few days, in which problems have been rampant in Linux. Prior dropbox installations have trouble syncing, and new installations return a bad URL when trying to connect to the account for the initial sync. I have tried this at least 5 times using different distros (Mint, Ubuntu, Debian) and the result is the same. I see from other recent messages online that its happening to people regardless of flatpak or nautilus installs. This seems like a massive error and that it has been lingering for a week without a fix is astonishing. Years of using dropbox headache free, and now it won't install!

The error simply states "

Error

Invalid URL. Please check your client for a new one."

jribeiro

Same problem here.

BKV

Thanks for the reply but obviously it's not the right one. More and more people are reporting this issue. FYI in my case it's occurring on a freshly reformatted computer with Ubuntu as OS and it's only the second device connected under this account. Furthermore, your website is extremely slow; not sure if it is linked but it shows there are issues at your end. Thanks to resolve and notify when done.

7OD

Same here.

I'm in the basic plan and (now) on a fresh installation of Ubuntu-MATE.
Dropbox downloaded an installation into ~/.dropbox-dist sucessfully.
Starting the client did open a browser pointing to `https://www.dropbox.com/cli_link_nonce?nonce=xxxxxxxxxx`
But each time the message was: "Ungültige URL. Bitte finden Sie die Korrekte heraus." (meaning: Invalid URL. Please find out the correct one.)

I already had unlinked all devices, but one.
So this is not the problem.

Finally, by incident, I managed to link my new installation.
After multiple reboots and multiple refreshes of the browser when saying "invalid URL" the Dropbox web UI came up.

It seems to me that there is a race condition, the generated URL is not valid yet when the browser opens.
This would correlate to the experience of a slow server stated by other users. Or maybe the time window of the generated nonce is to little.

Please:
* Could you pass this on to your development team
* Consider Linux as a still important platform

Best regards

jcator

I have the url error constantly now. I have one laptop, before the url error it keeps detecting the same laptop randomly as new device when the URL does work.

BKV

UPDATE

Today after starting my computer where it asks again to connect, I was directed to a page explaining the 3-device limit and proposing to unconnect / suign-out the older devices. I did and now it works fine.

jribeiro

I have only 2 enabled devices.

jrdot

Same problem here.

1 -

Screenshot from 2023-08-10 00-32-08.png

2 -

Screenshot from 2023-08-10 00-34-35.png

3 -

Screenshot from 2023-08-10 00-33-36.png

Screenshot from 2023-08-10 00-36-43.png

5 - I have only 1 macOS device

Screenshot from 2023-08-10 00-38-33.png

Allen Lam

Same problem here. I am not on basic, paying an annual fee. If my linux notebook cannot connect to dropbox, I have to do a change:

- either change to windows,

- or, change my cloud storage from dropbox to something else

Obviously we linux people will choose the second one.

Dropbox Support and Dev teams please give us a solution, or we'll find our own solutions to drop this unconnectable dropbox.

sverbil

Same problem here: not on basic, paying for the 2 TB subscription, nonsense error message comes up on a new SUSE Leap installation. Dropbox was working just fine on this same hardware running Fedora 38. Something's seriously wrong with you validation server.

gigithecode

Same problem here. Can you Dropbox take US into account and fix it!?

Mich8

Same problem.

One dropbox account signed-in at a Debian Stable laptop.

Today did an identical installation of Debian Stable on another laptop and experienced this dropbox problem

"Error

Invalid URL. Please check your client for a new one."

CY5

I am unable to link my new laptop running Ubuntu to my Dropbox account. The issue is not the number of devices - I am on a paid plan.

The error message is the following:

ErrorInvalid URL. Please check your client for a new one.

cathal

I am also a paying member and cannot install dropbox in a new laptop, if not solved I will move to another file sharing app.

pk14

same problem here. Since 2 days now. You should fix that asap. We are paying quite a lot for this service.

lagunare

@walter

This is not the solution and should not have marked as it.

manuel_ventura

I upgraded Kubuntu to 23.04 from 22.04 and I'm getting now the error on Chrome Browser. My laptop still running 22.04 and has not a problem. I have only one device registered in my account.

pk14

https://www.dropboxforum.com/t5/Apps-and-Installations/URL-to-link-account-in-Linux-does-not-work/td-p/703260
is NOT solved!

moksahero

@jay

I have an Ubuntu machine and I tried both application install and dropboxd and they both produced similar links

https://www.dropbox.com/cli_link_nonce?nonce=df169d3163ac73129433d88a0c48ecfa
https://www.dropbox.com/cli_link_nonce?nonce=a8252224ab52a0c48827be55385937c6

And they both are showing the same error.

Thanks

lagunare

@WalterPlease remove the solved from this thread

TempusNemini

The same problem on one of my laptops.

All of them are the same config (running Arch) and only one have this problem.

Nancy

Hey everyone!

Anyone who still has issues with this, please log a ticket with our support team via this page.

If, for any reason, you have trouble doing so, let me know here.

pk14

it's still NOT solved. Opening a ticket is NO solution. A solution would be the restoration of functionality as it was all the years before last week.

Здравко

@Nancy wrote:
...
Anyone who still has issues with this, please log a ticket with our support team via this page.
...

Hi @Nancy,

Did you try install the application? 🤔 If so, did it start work immediately? If so, you're lucky girl! 😉 Try unlink and relink anew (if needed multiple times); for sure will get to described situation.

Once there you can describe it (in support ticket if you want) much better. 🙋 Don't you agree?

pk14

I tried it with the support chat. That was not helpful at all. I won't waste more time on this.

Either the Dropbox programmers fix *their* error within days or we'll move on to another product.

manuel_ventura

Hi Nancy, the app sends me to the following URL to sign in: https://www.dropbox.com/cli_link_nonce?nonce=2bca48a0919daf5f2c7828b0972a4f93

It appears there is a problem at this address or is an invalid one.

Regards

Manuel

Sam DBX

Hi all,

Jumping in here to let you know that we've reported your issue back to our team.

Your tickets will be forwarded to a designated Product Support member, so we can look at the specifics of your build/hardware/account type etc in a safer way, as some of our internal tests don't capture all reports.

Thanks for working with us!

Sam