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I added the wrong date of birth for my Dropbox account. How can I change it?

Muhammad Mohsin

Hello I have wrongly entered my date of birth today what should i do?

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Account Settings

FAQ

Dropbox Family

Accepted answers

Sam DBX

Hi everyone 👋🏽

Jumping in here to help clarify some issues you’ve pointed out in this thread.

As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.

The age requirements are:

In the United States: You must be 13 or older.
Outside the United States: You must be 16 or older.

If you added the wrong date by mistake:

💌 Please contact support so we can manually verify your date of birth and edit it for you:

Tip: you can find your support entitlements here.

If you have access to email support:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

If you don’t have access to email support:

You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth.

To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:

Birth certificate
Passport (the page containing your name and date of birth)
Driver’s license, learner’s permit are acceptable forms of proof of age
Any official government document issued by a national agency or equivalent is acceptable. Note: please do not upload any of these documents through the community forums.

Our team will verify this info and make a change if accepted.

Hope this helps!

Sam

All comments

Alfie1

I have entered the wrong date of birth and now I need to prove my age with my ID but I can not find a number or email to contact

Hannah

Hey @Alfie1, thanks for reaching out to us and sorry to see you're having this issue.

Can I send you an email, so we can look into this?

Bianca Leung

I have the same problem? what can I do ?? no one can help me.

Bianca Leung

I have the same problem. Entered the wrong age. What shall I do? Please help

Megan

Hi @Bianca Leung, can I send you an email, in order for us to have a closer look into this?

sachshardul

Requesting you to unblock the account it is not minor just wrongly dob written.

Megan

Hi @sachshardul, sorry to hear about that!

We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look?

Keep me posted, and we'll take it from there!

Luis Guerra

I accidentally entered my birth year wrong when upgrading a dropbox to a family account. ow the profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone.

Nancy

Sorry to hear this, @Luis Guerra.

Please try logging a ticket with these steps and send me your ticket number here:

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
Scroll down the page to “Submit a Help Request”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.

Seema H

I entered date of incorporation of the company at the time of making payment. Now it says I don't have the legal age and that my account will be closed. How can I modify my age? How do I simply change a birth date?? I need to make the payment immediately...

Walter

Hey there @Seema H, sorry to hear you're having issues with this.

In this case, you'll need to reach out to our support team for further assistance through this form.

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

Once you get a ticket ID from our system, you can share it with us here so that we can look it up as well.

I hope this helps!

Seema H

Ticket #22345116: DB: Billing, payments, and subscription changes

Walter

Thanks for the ticket ID @Seema H

I was able to locate it in our system and I can see that the agent handling your case has responded. Did you get the chance to see their reply yet?

Seema H

No, I am not

Hannah

Hey @Seema H, do you mean that you can't see their response?

Can you go through your emails, to find the email chain and see if you can access their response from there?

emilia123456

Same problem.

Hannah

Hey @emilia123456, sorry to hear about that!

Have you tried the steps provided by Nancy above, in order to submit a help request to our support team about this?

[Deleted User]

Hi, I also have the same issue where I have genuinely added the wrong date and am about to loose some important files dont have another place to save it, need help for the same.

Megan

Hi @someone3, I just sent you an email, I'll see you there!

flyingcow

Hello,

I mange our family plan and was adding my son who is 14. I read the age requirements, and it is 13 in America.

Problem is, I am in Hong Kong and he goes to school in America. I presume based on my ISP, his account has been locked. Nowhere in the set up of his account did it ask for residential address.

Thanks in advance, flyingcow

Jay

Hi @flyingcow, thanks for bringing this to our attention.

As you're the family admin, I'd recommend contacting the support team directly for them to investigate this matter in more detail.

Keep me updated with any progress.

flyingcow

Thanks Jay,

The next basic question, how do I contact support? The is a BOT that will not transfer me and I can not find a phone number of direct email address.

Thanks!

flyingcow

yes please

Nancy

Hey @flyingcow!

Are you currently logged in to your Dropbox Family account?

If yes, you can log a ticket about this or, even chat with our support team, via this page.

Eunseongkim

I use gmail account and I was in the proceed of payment.

I accidentally thought the year was today's date and due to children stafety?

The account has been locked down.

I sent email to dropbox admin and there is no reply.

I have no idea to contact to them...

Hannah

Hey @Eunseongkim, sorry to hear about this confusion.

Can i send you an email, so our team can look into this?

Eunseongkim

@Hannah Yes, please!!

Waiting for your email to come. ^^

Hannah

I just emailed you, @Eunseongkim! See you there!

Sam DBX

Hi everyone 👋🏽

Jumping in here to help clarify some issues you’ve pointed out in this thread.

The age requirements are:

In the United States: You must be 13 or older.
Outside the United States: You must be 16 or older.

If you added the wrong date by mistake:

💌 Please contact support so we can manually verify your date of birth and edit it for you:

Tip: you can find your support entitlements here.

If you have access to email support:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

If you don’t have access to email support:

You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth.

To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:

Birth certificate
Passport (the page containing your name and date of birth)
Driver’s license, learner’s permit are acceptable forms of proof of age
Any official government document issued by a national agency or equivalent is acceptable. Note: please do not upload any of these documents through the community forums.

Our team will verify this info and make a change if accepted.

Hope this helps!

Sam

seekinganswer

Hello I have wrongly entered my date of birth today what should i do?