Sharing permission error when using the WordPress plugin

Question

Hello,

I use "Out of the box" wordpress plugin to show documents in my site.

It was great.

Today in files i uploaded, when i try to open I have this error:

The sharing permissions on this file is preventing you from accessing a public shared link. Please contact the administrator to change the Dropbox sharing settings for this document.

It's strange because older files are fine, have the same rights and users.

I have new files' preview but i cannot open them.

Someone could help?
Thank you!

Megan · Answer

Hi @amarchi73, I hope you're doing well!

Can you confirm how you're generating the link on your end? Also, does the shared link work without an issue, when you use an incognito window on your browser?

amarchi73 · Answer

I think the plugin uses dropbox apis to retrieve the links. It has a file browser and you can open directory and files.

Hope it could help.

amarchi73 · Answer

Hello Hannah,

It's a Dropbox Basic account.

I created the link, if I use it in browser works.

The plugin (out of the box for wordpress) is configured with the same dropbox account I used to generate the link

Thank you.

Adler