Dropbox says I don't have access to a folder shared with me long ago

Question

Hi there, I'm trying to access my wedding pictures that I lost in an old dropbox account. I went to my old email and tried to login but it tells me I need to "request permission to the owner", that is weird cause I am the owner. There is a field for a message that I have filled in and sent but I don't know who I've sent it to. Could you please help with this? I don't know how else to recover my pictures. Thank you!

Rich · Answer

@May123456 wrote: I went to my old email and tried to login but it tells me I need to "request permission to the owner", that is weird cause I am the owner.

You likely wouldn't be the owner. Most likely, the photographer invited you to join a shared folder and you accepted. That just gives you access to the content. It doesn't make you an owner. If the owner later removes your access or eliminates the shared folder and doesn't allow you to keep a copy, you would lose access to the folder.

Unfortunately, you'll need to contact the person that shared the folder with you and ask if they still have the files.