Child Item

RAW=1 link no longer working for videos in Chrome

Hi,

For MP4 videos, when I share links, I change the dl=0 at the end of the link to raw=1. This no longer seems to work in Google Chrome as of the past few days.

Was there something changed on your end to cause this issue?

Others I share links with have the same issues, so it is not specific to my device.

Example:

DL=0 (original) link:

https://www.dropbox.com/s/rdna7jwuzev1eg2/Sunnyhill%20-%202021-03-15%20-%20Ray%20of%20Light%20-%20The%20Limping%20Goat%20%28Rumi%29.mp4?dl=0

Changed to raw=1:

https://www.dropbox.com/s/rdna7jwuzev1eg2/Sunnyhill%20-%202021-03-15%20-%20Ray%20of%20Light%20-%20The%20Limping%20Goat%20%28Rumi%29.mp4?raw=1

Thanks!

Mike

Find more posts tagged with

Error Messages

Shared Links

Sort

Organize

Developer

AcceptAnswer

Promoted

Accepted answers

All comments

AVP

I have the same issue. I have been using raw=1 for years with mp3 and now it doesn't work in Chrome or Safari.

I contacted support but no answer yet.

tpdevlm

We are experiencing the same issue this week.

Video (MP4) files that have been shared for a long time suddenly stopped working.
We append the ?raw=1 to the url to play them in an iframe.

Currently it only shows black video player control, but you can't click on the buttons to play.

In the browser Dev Tools (F12) I can see the redirect happens but the redirected file encounters a permissions issue (http error 403)

When I remove the ?raw=1 I can play the video file but this does not seem to work within an iframe.

Drrcraig

Yours seems to be working now. Did you do something? Ours is not.

Drrcraig

I was using raw=1 for video and now it has stopped working. the video plays with dl=0 but when I switch to raw=1 I get "No video with support format and MIME type found" It is an mp4 file. Not just in mine, a colleague uses it the same way and he has the same issue.

Any guidance would be appreciated.

Walter

Hi people; thank you all for your reports!

Can you please let us know if this persists after clearing your browser's cache or another browser with no plugins or extensions running?

Thanks!

tpdevlm

Hi Walter

I've tested in Chrome v89 64bit and Microsoft Edge v89 64bit

without extensions (that I am able to disable on company notebook) and also in Incognito mode on both

but still get the same issue of the player controls showing but not being able to play the video when using "raw=1" query param.

Drrcraig

It is working now!

tpdevlm

I concur 👍

Walter

Glad to hear it's sorted now peeps; thanks for your updates!

Let us know if you ever come up with a Dropbox question in the future; we'll be just one post away 😉

astridman

We recently encountered an issue where images and video files share-link-hosted on Dropbox were no longer able to be loaded by Safari/Webkit browsers ...in the context of being used inside a simple HTML file while using the raw=1 switch in the URL. This affects both Desktop (Safari on Mac) and iOS devices (any browser on iOS, since all browsers on iOS are Webkit based).

We opened a support ticket and after much back and forth:

"Thanks for reporting this problem. Without you, other customers could have experienced this same issue. You’re helping us make Dropbox better for all our customers.

I relayed the details of your problem to our engineering team. From here, they’ll evaluate the problem and work toward a solution.

I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and let you know as soon as I have an update."

I'm unsure if this response is ultimately boilerplate or they are actually working on the issue. It would appear it affects ALL iPhones and iPads. At least on desktop Mac, you have the choice to use another browser that does not have the issue.

We tested this on our Business account as well as personal accounts, across multiple devices, internet connections, and varied geo regions.

Has anybody else experienced this issue?

ginkatyan

Hello. I want to use video from Dropbox on my website, it works with "raw=1" on desktop version, but doesn't on mobile version

Megan

Hi @ginkatyan, let's see what we can find on this!

Can you let me know the steps you follow when trying to open a shared link on mobile?

Can you try a different browser on your mobile, provided this is how you open the link that way?

Let me know the results!

Luc-FJ

Hi there! We have the same issue here at our company. replacing dl=0 to raw=1 doesn't work anymore in all the browsers. How often does this problem occur? Hope it will be fixed again soon! @Megan 🙂

Schermafbeelding 2023-04-25 om 16.23.43.png

Megan

Hi @Luc-FJ, thanks for posting here today!

You mentioned that this happens in specific browsers, right? What error are you getting when trying to open that URL? Does the normal dl=0 link work? What device are you using to access the links?

Keep me posted!

Justin J.10

I can confirm as of 4/25/2023 1:08PM EST raw=1 is not working on ALL current Chromium browsers.

We have to move all of our content to an AWS bucket in the mean time to get around our media not playing back.

Megan

Hi @Justin J.10, thanks for reporting this!

Does this happen only on Chromium browsers? Does it work on any different browsers?

Keep me posted!

Justin J.10

Yup this is seems to be with all Windows and Linux browsers. Even a simple QT C++ app also can't render raw=1 content at the moment.

Luc-FJ

Hi there!

No, I said All the browsers . Sure, I don't have all the browsers installed om my Macbook, but Brave, Firefox, Chrome and Safari all give the same error, a unplayable button. Yes, dl=0 did work reliable in the past.

Hope this helps!

Hannah

Hey @Luc-FJ and @Justin J.10, are you still having an issue with this?

If so, does clearing your browser's cache help at all?

Luc-FJ

Thank you, it works again!

Hannah

Happy to hear that, @Luc-FJ, thanks for keeping us in the loop!

If you have any other issues, please let us know.

Have a great week ahead!

ItayGal

Not working again 😭

anyone expirencing the same issues?

Megan

Hi @ItayGal, welcome to our Community!

Have you tried accessing your link, using a different browser, or an incognito tab on your current one?

If I were you, I'd also clear my browser's cache, and try again.

Keep me posted!

ItayGal

Hi Megan,

Tried on Firefox and incognito, nothing works.
seems like something changed but i couldn't find any documentation about it.

Nancy

Hey @ItayGal! Hope it’s OK to jump in.

Can you please clarify for me what happens exactly when changing your shared links and adding raw=1 at the end? Are your files not being downloaded?

Is this happening for all files or just for video files, as mentioned in the beginning of this thread?

ItayGal

Hi,

I checked this only on video files. until about a week ago adding raw=1 to the link the browser was rendering the file directly. but now it seems to be ignored and it goes to dropbox's video preview page. I also noticed that the links has changed and now it includes also the rlkey argument.

I also want to mention that the link is generated using API call and not from the web or the dropbox app.

when creating the link in the web interface it works fine, probably something has changed in the API but i can't find any documentation about it.

Nancy

Thanks for the extra info!

What’s the API you’re currently using to generate these shared links?

If you create one instead via the Dropbox website, do you encounter the same behavior?

ItayGal

No, via the web interface it's working correctly.
requested_visibility = dropbox.sharing.RequestedVisibility.public
linkSettings = dropbox.sharing.SharedLinkSettings(requested_visibility=requested_visibility)
try:
shared_link_metadata = dbx.sharing_create_shared_link_with_settings(file, settings=linkSettings)

Nancy

Alright; since this is something that only happens when using API, I’d definitely recommend posting about this in our API section here, so that our dedicated team can check this further for you.

ItayGal

Thanks