Child Item

I didn't sign up for dropbox and can't cancel it or find associated email. Everything is greyed out

I never signed up for this service. None of my email accounts show a subscription. When I try to delete the account, everything is greyed out. I am unable to see the email associated with the account because again everything is greyed out. There are no files saved on the account and I believe this is fraud especially since there is no way to contact customer support directly to have this resolved. I wouldn't have known if I didn't all of the sudden see this charge that I didn't recognize.

Find more posts tagged with

Cancellations

Create or Delete Account

Promote

Accepted answers

All comments

Jay

Hi @Tawfee52, thanks for bringing this to our attention.

If you're able to post on the community, this means that you have a Dropbox account under an email address that you use.

If you don't want the Dropbox account, you can login on the site (resetting your password first if need be), and then delete the account.

If you need any further assistance, please let me know.

Tawfee52

I can tell you didn't read my entire post in which I stated EVERYTHING is greyed out. I cannot select delete or any other feature. It also shows I don't have any files because the account has NEVER been used because I didn't sign up for it. The account I was able to log in to is the one I just registered when I found the charge on my bill.

Jay

It isn't possible for every option on the account page to be greyed out.

Could you attach a screenshot showing what you're describing, while hiding any emails or personal info?

Tawfee52

Jay

From the screenshot, this looks to be a normal Dropbox Basic plan, and nothing is greyed out. However, as you mentioned you were charged, this could mean that another account was upgraded.

According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

Tawfee52

It may not look grey to you, but I cannot click on anything. There are no links. My credit card statement shows Dropbox and links to your Dropbox website, but, there is no transaction number to enable me to track the email to which it is attached.

Walter

Hey @Tawfee52, sorry to jump in here, but I just wanted to mention that in that case you can reach out to our support team through this form directly for further assistance.

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

Once you do this and you get a ticket number from our system, you can share it with us here so that we can look it up too.

Tawfee52

I tried this and it asks for 8 digits of my credit card. I already feel like this may be a fraudulent account, why would I give my credit card number?

Tawfee52

And what I really want to know is why I can't speak to a human? Or even have a chat session with customer support from the company?

Megan

Hey @Tawfee52, the level of support depends on the type of plan you have.

If you're trying to contact our Support using a Basic account, then you wouldn't have chat support available to you.

As for the billing info you're asked to send us, keep in mind that we specifically request credit card information that gives us enough details to identify the charge without compromising the user's identity or financial security.

Feel free to reply back to me with your ticket number reference once you have it.

010

no sign up so not your box to cancel

Hannah

Hey @010, can you please give us a bit more info on your issue?

Are you trying to cancel a paid subscription, but are not finding the "cancel subscription" option? Or are you trying to cancel a free trial?

Tawfee52

It is not a paid subscription that I requested hence the title. I just want it cancelled and to stop charging me. I registered to try and cancel it and all options are greyed out. I cannot select "anything."

Jay

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail using the steps @Walter suggested.

This is the only way to ensure that we can locate the payment you were charged for on our end in order to assist further.