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Refer a Friend Issue

I referred a friend a while back to join Dropbox, but he lost the email which has the sign up invitation. I tried to resend the invitation today, but Dropbox says that the email is already invited. Now my friend signed up with the same email and installed Dropbox desktop app as well, but both of us didn't receive the referral bonus. I checked the status, and it's not updated and showing "Invitation sent". How to resolve this issue?

Please guide.

Thanks.

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Accepted answers

Jay

Thanks for the info. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

All comments

Jay

Hi @fubha, thanks for bringing this to our attention.

Did the friend complete all the steps to accept the referral bonus?

They would still need to verify their email address on top of signing into the Dropbox desktop application.

Keep me updated with any progress!

fubha

Yes, all the steps are completed, but he signed up without using the invitation link. He lost the invitation email which I sent to him a while back. I tried to resend but Dropbox said that this email is already invited.

Jay

Thanks for the info. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

fubha

Yes, sure.

Jay

Thanks, I've sent you an email, please could you reply to it when you get a chance!

fubha

Issue is now resolved. Thanks for looking into it.

datanets

Hello Jay

Could you please assist with referral program, invitation was sent and accepted, software installed but additional space was added.

Referral

.............1@outlook.com 22/2/2024

Invitation sent

Referral

..........2@outlook.com 22/2/2024

Invitation sent

Thanks