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How can I save scanned documents into specific folders?

I need to be able to scan directly into shared files. So far I can only manage to scan into my personal file. Doesn't seem like much of a big deal because I could move the file from there, BUT when there's over 20 scans a day, it is a big deal for what I need to accomplish because of time and training others.

Does anyone have experience with this?

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Daphne

Hi there @Reesalc, I hope you're having a good day so far!

Are you perhaps using the mobile app to scan your documents?

If so, you should be able to navigate within a specific folder before tapping the "+" icon and scanning a document. This will upload the file within the folder you were within.

Otherwise, after scanning the document there is an option to choose which location to save your scans to. After confirming your scanned image, you should see the option at the bottom of the next screen.

If you're scanning files differently, please let me know a brief step-by-step of the method you're using.

Let me know if this helps!

Reesalc

Daphne,

I have a laptop with a portable Epson scanner attached. I am using the Internet version of Dropbox, not an app.

Reesalc

I figured out how to do what I need to do! Thank you

Daphne

I'm really glad to hear that @Reesalc!

Sorry that my reply didn't quite hit the mark there, but I'm happy that you worked it out on your side.

If you need anything else, feel free to give me a nudge here.

Have a wonderful day ahead!

David Geller

What did you do to fix it? I am having same issues. I am trying to setup a company wide scanning box and so far can only scan to my personal Dropbox. I figured there must be a Dropbox setting to allow this, but don’t know what

Reesalc

We installed Dropbox on our laptops and we synced the files so they are available offline as well. That allows us to save directly to the file or using send to Dropbox we can choose the folder from there. Hope it helps you as well!

Theresa

RickyW

Hi,

I am also facing the exact same problem. It wasn't like this in the past.

Basically I can go down to my personal folder and its sub-folders.

I can even save it on the Company's folder, but not on the subfolder of it. I am not even able to open up the subfolders. This is very frustrating and I ended up and to save it in my personal folder first when i scan on my phone , and then to manually move it once I'm on my pc.

Can you help?

Hannah

Hey @RickyW, thanks for the nudge on this thread.

Can you please give us some more info on the issue, like how you're scanning the files?

Are you using the Dropbox mobile app to scan them? Or are you on the desktop app?

Any additional info would be really helpful.

RickyW

Hi,

I'm using iphone 13. It's showing "Recent Folders". Below that it's showing "All Folders", this is where I can only expound on my personal folder, but not having the option to open the work folder.

In my other iphone (SE), the option to save in another folder is available. It gives few folders under "Save Location" and at the bottom there's a button that says "Choose Another Folder", from which i can go to either my personal or work/shared folder.

I can share you screenshot but I'd prefer to not post it in an open forum like this. Perhaps you can send me an email?

Hannah

Thanks for the additional info, Ricky.

Which version of the Dropbox app are you using on both of these devices?

I'm on the most recent version (330.2.2) and I see what you see on your iPhone SE.

RickyW

Hi, I'm also on 330.2.2

Nancy

Hi Ricky! I hope you’re doing well.

Is it possible to hide any personal info that may be showing on your screenshot, before posting it here?

I’m asking because a visual would really help us, in this case.

RickyW

as you can see, there's no "Save to another location" option.

RickyW

@Nancy please see below

Megan

Hey @RickyW, thanks for the screenshots!

Do you use the same version of the app, on both your iPhone 13 and your SE?

Have you tried uninstalling, and then re-installing the app on your iPhone 13 by any chance?

RickyW

I did try (just now, I uninstall and reinstall) but nothing change.

Walter

Thanks for the update @RickyW

Would it be OK if we reached out via email to have a further look internally at this point?

RickyW

yes, please @Walter

Megan

Hi @RickyW, I just sent you an email, I'll see you there!