Hello,
I'm trying to login to my dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see any. Can you help me?
Hi @Nyarlth, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com and try logging into your account again?
This will help me to assist further!
That didn't help
Have you received emails from Dropbox previously to that email?
Are you using any kind of email forwarder or a different inbox to access your emails?
Hi! I logged into my Dropbox account and received this message
Hey there @DreSchuth, sorry to hear about this.
Could you clear your browser's cache or try another browser to request the code and let me know how it goes?
Thanks!
Hi there - tried both, still no code .
Sorry for jumping in here, @DreSchuth.
Just one more suggestion; if you haven’t already, can you please add no-reply@dropbox.com to your email contacts and let me know if that helps?
If not, please send over a screenshot of the prompt you keep receiving from Dropbox, so that I can take a look. Just make sure to conceal your email address, before posting it here.
Yes I already had as a contact - here's the error.
Welcome back
We sent a code to ****** and any devices you’ve linked to this account. Enter the code to continue.
6-digit code
Enter
Resend code
Thanks for clarifying!
In this case, I’d recommend reaching out to support team directly, so that they can take a closer look. Please follow these steps to open a ticket:
After that, please send me your ticket number here.
