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I keep getting notifications that my storage space is used up – but it is not

Hello everybody

After receiving a couple of warnings that my data can no longer be synchronized because of a lack of storage capacity I deleted all insignificant data – including shared folders – so that I now have a free space of 2.7 GB (basic account).

Bildschirmfoto 2023-05-08 um 09.14.11.png

But those notifications with the suggestion to upgrade my account still keep coming in. Not a new topic to the community but the answers I have seen did not really help ...

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Accepted answers

Megan

Hi @Basinski, thanks for clarifying!

Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue.

The email might have been a mistake, or the system might need some time to register that you now have enough space to the account. Can you give it a couple of days, keep an eye out and report back to me?

All comments

Megan

Hey there, @Basinski, I'd be happy to help on my end!

Where are you getting the notifications informing you that you're out of space? Is it via email, or through a notification?

If you could attach a screenshot, that'd be amazing.

Keep me posted!

Basinski

Hi Megan, thank you for getting back to me. I am receiving this information via email, please see the screenshot below. Best, Basinski Bildschirmfoto 2023-05-08 um 15.49.49.png

Hannah

Sorry to jump in here, @Basinski!

What is the email address of the sender of this email?

Basinski

Sorry for my late reply, Hannah.

Just got another notification of the sort, and this is the email address of the sender:
Bildschirmfoto 2023-05-11 um 10.10.23.png

Basinski

Megan

Hi @Basinski, thanks for clarifying!

Since your plan page, reports that you're way below your quota, you shouldn't have any syncing issue.

Basinski

Hi Megan. Thank you for you quick reply. So I will blissfully ignore further notification and give the system some more time to adapt to the new situation. Take care and best regards from Switzerland, Basinski

Megan

Fantastic @Basinski!

I'll see you around! 😎

bbaise

Hi -

I have the same problem. When I log into Dropbox.com, it says I have 17 GB of open space. Yet the Dropbox app on my computer says that I am out of space, and it will no longer save or sync files.

Please help -- thanks!

Brian

Megan

Hi @bbaise, welcome to our Community!

Are you certain that the app is connected to the same Dropbox account as the one you're checking online?

You can double check, by accessing the app's preferences, and then visiting your Account tab. Online, you can see the account by visiting your General settings.

Provided it's the same account, can you try to sign out of the app, then back in, and see if that changes things?

Let me know more!

3120arch

Discovered the deleted files and shared folders since space was full and have completely emptied. Have no files/data stored and dropbox will not allow anything to be added stating that it's still full.

Megan

Hi @3120arch, let's jump right into this!

Is it possible that you have any active Backups, and hence your space is showing like that? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.

Let me know if you need anything else!