Child Item

Delete account gives error.

I’m trying to delete my account but it won’t let me and keeps saying there’s an error

Find more posts tagged with

Hey @Bb96, sorry to hear you're having issues with this.

Could you please try clearing your browser's cache or another browser and let me know if this persists?

If it does, I'd appreciate a screenshot of the exact error you've been getting.

Thanks!

I can’t send a screen shot but it says “couldn’t delete account. An unknown error occurred”

Did you try to delete your Dropbox account via another browser too, and the same error appears?

Yes same error , it’s says error 500

Hi @Bb96, in this case, can I send you an email, in order for us to have a closer look into this?

Yes please do

Hey @Bb96! Please check your email address, when you get the chance, and reply back to my email.