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Share a folder with everyone - also for people without having a Dropbox account.

Dropbox is killing me.

I want to create a folder, who everyone with the link sent via email or through our website can view/download files. However, it seems, I only can create a folder for teammembers or need to invite people (mail) to share it.

Is it possible, to create a folder who everyone can view and download files from without having an dropbox account or being part of our team?

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BenDBX

Hi Everybody,

If your shared links have stopped working, please refer to this Help Center article for troubleshooting steps. If your links still don't work after taking these steps, you can contact the support team for further assistance.

As Rich mentioned, shared links default to the “Can Edit” setting. You can restrict access to “View Only” for each link you share. You can read more about managing sharing permissions here.

Regards,

Ben

All comments

Megan

Hi @ThomasKronevald, let's jump right into this!

Do you come across any issues, when trying to create a shared link on your end? If you get any error messages, let me know.

Also, based on what you mentioned, it seems you're part of a Dropbox Business team, correct? Are you the team admin, or a member? Also, is the folder you're trying to create a link for, a Team folder?

Let me know more, and we'll take it from there!

ThomasKronevald

Hi Megan

Thank you for your reply.

Yes I am an admin and Business Team.

The folder I want to share, should be available for everyone regardless if they are part of our team, or have an account with dropbox.

E.g. I want to send a link to a press release to a journalist, who should view and/or download. Or it should be available though a link from our website. It seems I can only create links were you need to be a member or have an account. Link is working - but is ending up with File Deleted - but it is not.

Aibrahimy

Hi,
I have the same issue with my Dropbox plus apps. Before the changes i can share my folder easily.. just click share.. create link and done.

But now whenever i clicked share .. the app ask to choose link type so people can add delete and edit files. I just want to share the link so that others who do not have Dropbox account can view and download

ThomasKronevald

Hi Aibrahimy,

It is pretty weird. Folder/file is in my dropbox. I just not able to share with anyone outside dropbox regardless of the settings being valid for it.

Tina S.13

I've been doing this for years from my dropbox account. Yesterday it stopped working. It does not let me share with non-users any more. It's either a new bug or a new policy. I posted a questions also and no one answered.

Tina S.13

I am trying to share a link to a video in my dropbox account. I create the link with no issue. If I click on the link myself it works but when I try to view it as a different user (as a non-dropbox user) the link works but I only get the video music, not the images. Is there a problem or has dropbox changed its policy for non-user access?

ThomasKronevald

I suspect this is also the reason why Dropbox Support went quiet.

Rich

@ThomasKronevald wrote:
It seems I can only create links were you need to be a member or have an account.

@Aibrahimy wrote:
But now whenever i clicked share .. the app ask to choose link type so people can add delete and edit files.

@Tina S.13 wrote:
I've been doing this for years from my dropbox account. Yesterday it stopped working.

The default for a shared link is now Can Edit. You either need to change it to Can View with each new link you create, or go into your sharing settings and set the default for new links to be Can View.

ThomasKronevald

Hi Rich,

I have tried all settings - no luck.

Tina S.13

I also tried changing the settings to "can view". Still didn't work

ThomasKronevald

Same her

@Megan Any news from your side?

Tina S.13

Not a whisper

Jay

Hi everyone, could you clarify the exact steps you're taking to create a shared link?

If you're on a Dropbox Business team, could you also clarify that your team admin hasn't enabled settings to prevent shared links from being visible outside of the team?

ThomasKronevald

Hi Jay,

I have basically tried all ways to share - and yes, since I am admin, I have not changed the settings.

Not sure what to look for as default but I find it very strange, that no one outside my team can access a link that I share for viewing. It used to work fine.

example:

[Removed as per Community Guidelines]

If you try to visit downloads - it says file is deleted - but the file is still there - link is correct.

Jay

Hi @ThomasKronevald, thanks for the info. I'd recommend contacting the support team directly for them to investigate this matter further.

ThomasKronevald

Still waiting for @Megan

Jay

I'm from the same team and have the same information as her. At this point, to find out what is happening to your shared links, the support team would need to look into it in more detail.

BenDBX

Hi Everybody,

As Rich mentioned, shared links default to the “Can Edit” setting. You can restrict access to “View Only” for each link you share. You can read more about managing sharing permissions here.

Regards,

Ben

ThomasKronevald

Ben,

the point is, we did not:

1) change anything

2) adjust settings not change admin roles

3) view or edit did not change

in other words...it stopped working. But I found another solution - another online service similar, just easier and great support.

BenDBX

Hi @ThomasKronevald

If you did not make any of these changes, the most likely culprit for the broken link is the link creator leaving the shared folder. You can get these links working again by adding the creator of the links back to the shared folder.

Regards,

Ben