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Dropbox Passwords connected device limit error

Dropbox password connected device error. I have 2 device connected to dropbox password. But when i see the setting, it says i have used 3 of 3. I have tried using desktop to use dropbox password. But i have sign out already. But it seems that the connected device still remains 3 of 3. I hardly remove since i can not control the connected device from the settings. Last time i tried to connect another one but error and saw in the setting 4 of 3. Maybe you could fix the connected devide so that will be accurate. Thank you

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Walter

Hi there @andry88, sorry to hear you're having issues with this.

Can you take a look at your account's connected devices and let me know how many you've currently connected to your account?

Also, if you navigate to the Dropbox Passwords preferences, how many devices do you see listed under the 'Setup' tab?

To find the preferences, you can click on the app launcher (9 dots icon) in the upper left corner of your screen and then click on Passwords. From there, click on your avatar in the upper right corner and then click on Preferences and Setup.

A screenshot of the exact error you're getting would also help!

andry88

limited to 3 devices.jpg

there are two attachment now. i have 2 phone. 1 office computer, 1 home computer. i tried to install dropbox password in my office computer last time. and it says 3 device connected. but i already sign out in the office computer. it remains 3 of 3. now i tried to install in my home computer. it says it is already 3 of 3 so i can not install.

This is very hard to track. because there is no names of the devices which we are connected to. so we are just guessing. we don't even know if we are hacked. and some body else using our dropbox password in their devices. so to confirm, there is 2 phone in me is still installed dropbox password. but 1 device i don't know who are connected. i am guessing it is my computer in the office. but i am sure that i already logout that. maybe i will try to uninstall dropbox password in the office computer later on.

Megan

Hi @andry88, can you ensure that the app is indeed signed out of the device, and uninstalled?

If that's the case, can I then send you an email, in order for us to have a closer look into this?

andry88

I am sorry for late checking. Now i am in the office and try to install the extention in mozilla. It keep saying that i the same thing as i screenshot in the computer at home. Now i really don't know who is the 1 person connected to.

It says I already connected 3 devices. And ask me to sign out. But i can not sign out the devices from other device. Maybe this dropbox password is not for me because lots of bugs.

Thank you for providing this dropbox password.

If you want to try, try use 2 phone device. And use mozilla ext. Install and uninstall. And install try dropbox security 12 words. And uninstall. Try test it out. Hope you could figure out the problems. Thank you

Megan

Hi @andry88, I'm always here if you wish for us to look closely into this.

I can always open a ticket on my end for you, just let me know.

andry88

Hi megan, now i post screen shot again.

I logout 1 phone. So i can login to my browser in my computer. It says in my computer 2 of 3 device connected. 1 phone and 1 computer. But in apps in the phone is 3 of 3 device connected

Jay

Hi @andry88, the phone might not have the latest information. Are you certain that it's logged into the same account as the one on the site?

andry88

Yes 100persen sure. Sorry, I can not upload a screenshot here. Until now my phone apps says 3 of 3 connected. But in the computer browser is 2 of 3 connected. 1 computer, and 1 phone.

Nancy

Hey @andry88! I hope you’re doing great.

Can you please check these steps and let me know if they help you locate the extra linked device?

Go to https://www.dropbox.com/account/connected_apps
Scroll down to the section "View Dropbox content"
You will see entries for "DB Passwords Android", "DB Passwords iOS and Mac" and "DB Passwords Windows", depending on how many different devices you have setup Passwords on

andry88

Hi nancy, thank you for the link.
I think it is useful. But i only see 1 "dropbox password for android" connected on 8 march 2023 and 1 "dropbox password extension" connected on 8 march 2023.

I did not see the one that "dropbox password extension" that i connected on few days ago in april 2023. Which i did not logout. Still connected in my home computer.

Megan

Hi @andry88, can I send you an email, in order for us to have a closer look into this?

andry88

Yes you can email me. What is your email?

Walter

Hey @andry88, sorry to jump in here, but I just wanted to mention that if you'd like to look a bit further into this, we could send you an email to the email address that's connected to your profile here, on our Community.

Let us know if you'd like that and we'll take it from there.

andry88

Ok you can send me email

Megan

Hi @andry88, I just sent you an email, I'll see you there.

Cheers!