Child Item

Wrong Date of Birth

Muhammad Mohsin

Hello I have wrongly entered my date of birth today what should i do?

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Dropbox Family

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Sam DBX

Hi everyone 👋🏽

Jumping in here to help clarify some issues you’ve pointed out in this thread.

As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.

The age requirements are:

In the United States: You must be 13 or older.
Outside the United States: You must be 16 or older.

If you added the wrong date by mistake:

💌 Please contact support so we can manually verify your date of birth and edit it for you:

Tip: you can find your support entitlements here.

If you have access to email support:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

If you don’t have access to email support:

You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth.

To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:

Birth certificate
Passport (the page containing your name and date of birth)
Driver’s license, learner’s permit are acceptable forms of proof of age
Any official government document issued by a national agency or equivalent is acceptable. Note: please do not upload any of these documents through the community forums.

Our team will verify this info and make a change if accepted.

Hope this helps!

Sam

All comments

bathtubdiver

While upgrading to a new subscription I entered a wrong birth year. The system now tells me that my account will be locked in two day.

How can I fix this?

Mark

You need to contact support: www.dropbox.com/support. I'd also suggest making a backup of your data just in case the account is closed.

bathtubdiver

I checked that of course. The link sends me here:

The chatbot doesn't lead me anywhere. I always end up with the information of contacting support.

The community leads me here.

As I understand it I have to verify my age to the support team. The question is: WHERE can I do that?

bathtubdiver

I have the same issue. Please kindly contact me per Email.

Thank You!

Megan

Hi @bathtubdiver, I hope you're doing well!

I just sent you an email. Please reply back to me, and we'll take it from there.

Thanks!

Liimpuit CNC

Hello!

I accidentally but in the wrong birth date. How can I change it?

Megan

Hey @Liimpuit CNC, sorry to hear about this.

I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.

If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.

Can I send you an email, in order for us to have a closer look into this?

Let me know!

Liimpuit CNC

Hello!

I have the same problem please can you help me? I also have 48h befpre my account get deleted.

Liimpuit CNC

it was enterd, when we tryed to conect two dopboxes, for work purposes

Megan

Hi @Liimpuit CNC, I just sent you an email.

I'll see you there!

Liimpuit CNC

Please send me new one to [email removed as per Community Guidelines]

Megan

Hi @Liimpuit CNC, I just sent you an email to your Community-linked email address.

I'll see you there!

dreamtradey9

Hello I enter the wrong birthdate. How to change ?
gmail: [removed per the Community's Guidelines]

Walter

Hey @dreamtradey9, sorry to hear about this.

I've just sent you an email to have a further look into this internally, so please have a look at your inbox and we'll take it from there.

Thanks!

Arthur_arthur_007

I entered a wrong date of birth and will be locked out of use after 2 days, and the system prompts that I need to find a support person, but! ! ! But I can't find it at all. The experience is very unfriendly. Can someone please contact and solve the problem?

Mark

You need to have a look at https://help.dropbox.com/account-settings/dropbox-family-age-requirements and contact Support.

Arthur_arthur_007

I have read this article, but I can’t contact the support personnel. Do I need to contact the unlocker after my account is locked?Efficiency is too low, bad review~

Nancy

I’m sorry to hear this, @Arthur_arthur_007.

In this case, I’d recommend logging a ticket with our support team, in case you haven’t done so already, so that they can further help.

Here are the steps on how to do this:

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
Scroll down the page to “Submit a Help Request”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number.

Once you‘ve done this, please send me your ticket number here.

Alfie1

I have entered the wrong date of birth and now I can not upgrade my account to get more storage

I read that I can send a proof of ID but I can not find an email or contact in order to do so

thanks

Alfie1

I have entered the wrong date of birth and now I need to prove my age with my ID but I can not find a number or email to contact

Hannah

Hey @Alfie1, thanks for reaching out to us and sorry to see you're having this issue.

Can I send you an email, so we can look into this?

Bianca Leung

I have the same problem? what can I do ?? no one can help me.

Bianca Leung

I have the same problem. Entered the wrong age. What shall I do? Please help

Megan

Hi @Bianca Leung, can I send you an email, in order for us to have a closer look into this?

sachshardul

Requesting you to unblock the account it is not minor just wrongly dob written.

Megan

Hi @sachshardul, sorry to hear about that!

We would need some account-specific info, in order to resolve this. Would it be okay for me to send you an email, so that we can have a closer look?

Keep me posted, and we'll take it from there!

Luis Guerra

I accidentally entered my birth year wrong when upgrading a dropbox to a family account. ow the profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone.

Nancy

Sorry to hear this, @Luis Guerra.

Please try logging a ticket with these steps and send me your ticket number here:

Seema H

I entered date of incorporation of the company at the time of making payment. Now it says I don't have the legal age and that my account will be closed. How can I modify my age? How do I simply change a birth date?? I need to make the payment immediately...

Walter

Hey there @Seema H, sorry to hear you're having issues with this.

In this case, you'll need to reach out to our support team for further assistance through this form.

Just make sure to use an incognito window without logging into any Dropbox account and fill in all the relevant information.

Once you get a ticket ID from our system, you can share it with us here so that we can look it up as well.

I hope this helps!