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cannot upgrade my account (409 error)

I have just paid for the plus subscription (in the app) but nothing has changed. Under my Apple subscriptions, it says I have the account. I saw it had happened to some users here but I still don't know how to resolve the problem. “The operation couldn’t be completed". (NSURLErrorDo-main error 409.)

tried rebooting ad restoring the purchase

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Walter

No worries @Vitalia - you've got :envelope:

All comments

Walter

Hey @Vitalia, sorry to hear you're having issues with this.

Could you check if there's a pending update for your device's OS and the mobile app's version too?

If so, make sure to install them and try restoring your purchase again.

In case you're still getting an error, please send us a screenshot so that we can have a visual as well.

Thanks so much!

Vitalia

Ok, done! In fact, there was a pending update. But after i had installed it nothing has changed -(

Walter

Sorry to hear this persists @Vitalia - may I reach out via email to have a further look internally?

Vitalia

Sure!
[email address removed per the Community's Guidelines]

Walter

No worries @Vitalia - you've got :envelope:

Elmo22

I have the same error code and cannot upgrade

Megan

Hi @Elmo22, how are you today?

Can you walk me through the steps you take, when trying to upgrade? Also, feel free to send me a screenshot of the error message you get.

Keep me posted, and we'll take it from there.

Elmo22

Hi Megan thanks for responding I am sorry but how do I screenshot my error message on my iphone?

Elmo22

I only had the Basic dropbox I received an email on my phone saying to upgrade so purchased the personal one money was taken but nothing has altered still says my account is pausedd as full

Megan

Hi @Elmo22, have you followed the steps I provided in this thread, in order to restore your purchases?

As for the screenshot, you can try to press the side button and the volume up button at the same time, then quickly release both buttons.

BobbiBamf

Same thing happened to me today. Upgraded my account for the 30 day trial and they took the $$ already outta my account but there was an error saying “Upgrade Failed. An unknown error occurred. Please contact Dropbox support”

Megan

Hey there, @BobbiBamf, welcome to our Community!

Could you clarify if you upgraded directly using our website, or through Apple/Google?

Let me know more, and we'll take it from there!

BobbiBamf

The app in apple. And before you ask did i sign in on the correct account, YES. I only have ONE account. I’m irritated my money was taken from my bank account when it was supposed to be a FREE 30 DAY subscription. You don’t take a person’s money from their account until AFTER the 30 days are up.

Walter

Hey @BobbiBamf, thanks for clarifying that for us.

Could you try restoring your purchases as outlined here and let us know if the subscription shows up?

If not or you get an error, would it be OK if we reached out via email to have a further look internally?

BobbiBamf

An error popped up. I dont even care about the trial at this point. I just want my money refunded to me that never should have been taken in the first place.

It seems nobody can make that happen so I will go to the Apple Store to MAKE it happen and then delete my account on here as it serves no purpose and steals money from not just me but quite a few people as I saw having this same problem. Later ✋🏻

Walter

I see, thanks for the additional info @BobbiBamf

In that case, I'd suggest that you follow these steps to contact Apple regarding a refund since we are unable to provide refunds directly for iOS in-app purchases.

I hope this helps!