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Locked out of my account for over 7 years!

Hi,

Ever since dropbox started forcing its users to change password, I’ve been locked out of my account.

I no longer have access to my email and I’ve tried several ways to access my account including customer support but they have not been helpful.

Im a musician and I have songs on there that I wrote years ago that I’ve not heard since and it’s really upsetting that Dropbox will not allow me to access my account even though I am using the correct username + pass.

it’s easy for admin to see I’ve been trying to access this account since about 2016 and clearly nobody else has logged in since I’ve been contacting support.

I’m wondering if anybody could help me with this? I think I made up random credentials when opening the account so I couldn’t pass that security check. Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?

Any help would be greatly appreciated.

Kind regards,
Lloyd

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Rich

@lloydmc wrote:
Has anyone had luck with asking support to temporarily remove the restriction so that I can log in with my credentials and change the email once I’ve regained access?

They won't do it. Without access to the email address on your account, or another device already linked to your account, it won't be possible to gain access. Your email address is the only way to verify ownership of the account. Your best bet will be to contact the email service provider and see if they can reinstate your email address, even if it's just temporary, so you can receive reset information.

https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

lloydmc

Why do they do this? I’ve never used any other service that has this requirement. They have definitely lost me, an I’m sure a lot of other users. The platform is fine but these kind of ‘security measures’ make it too risky to use. People can get locked out of their email for good. It’s not like that never happens

Nancy

Hey @lloydmc , and sorry to jump in here.

Do you, by any chance, receive an error message stating that your Dropbox password’s expired?

Can you send more details on what you see exactly on your end, when trying to sign in?

Thanks!

Mark

If you've not accessed it since 2016 its almost certainly been deleted due to inactivity @lloydmc 😞

https://help.dropbox.com/accounts-billing/settings-sign-in/email-about-inactive-account

lloydmc

Hi Nancy,

Yes it’s the password expired message.

See our Help Centre for more information about password expiry and securing your account.
Enter your email address to reset your password. You may need to check your spam folder or unblock no-reply@dropbox.com.

Nancy

Thanks for clarifying that, Lloyd.

Do you happen to have any other devices that may still be connected to your Dropbox account, by any chance?

lloydmc

Thanks for the message Nancy.

Unfortunately not. However my email address is my full name @hotmail.com and I was hoping they would accept my ID as verification but I don’t think that’s the case..

Rich

@lloydmc wrote:
However my email address is my full name @hotmail.com ...

Contact Hotmail/Microsoft and see if you can regain access to (or recreate) your email account.

lloydmc

Thanks for the messages Rich. I’ve have tried this but no avail 😕

Nancy

In this case, can you please follow these steps and open a ticket with our support, @lloydmc ?

1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

2. Go to this page, and click on the “Can’t sign in?” option.

3. Scroll down the page to “Submit a Help Request”.

4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

5. You will then receive a confirmation email that will have a ticket number.

Please send me your ticket number here afterwards.

Thanks!

lloydmc

Thanks again for your message Nancy.

The ticket number is: 16970408

Nancy

Thanks for that, Lloyd.

I’ve left an internal note to the agent who’s handling your ticket, in case there’s something more they can do on their end.

If there’s something else you need, give me a shout!

gcnd

"locked out"

I registered a dropbox account with a work email.

I no longer work for that company and hence have no access to the email.

Dropbox is not recognizing the password that I set.

How can I unlock the account?

Rich

@gcnd wrote:
I registered a dropbox account with a work email.

I no longer work for that company and hence have no access to the email.

You need access to the email address on your account in order to receive reset information. There's no other way. Contact your previous company and see if they can give you temporary access to the email address, or at least forward you any reset information it receives.

https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access

gcnd

The previous company will not assist.

Mark

@gcnd unfortunately then there is no way to recover the account

lloydmc

Hi Nancy,

Thank you so much for your help.

The team helped me get back into my account, which is amazing since I’ve been locked out for so long and tried so many times. Really appreciate your help.

Upon entering my account I noticed all the files were gone, only empty folders. Trying to speak with the team now to see if it’s possible to restore - My guess is it’s not.

Either way I’m incredibly grateful for your help, so thanks again. You’re a star!

Ivan79

Мой диск пустой(( не заходил 7 лет

Mark

Accounts are removed after 12 months of inactivity.

Unfortunately there is no way to recover accounts deleted this way.

Аккаунты удаляются через 12 месяцев бездействия.

К сожалению, нет возможности восстановить удаленные таким образом учетные записи.