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Downloaded videos onto iPhone become distorted

Hi. I have videos that play correctly in Dropbox. When I save them to my iPhone, they become distorted. I have other videos that I can download with no problems. I am using PowerDirector for media creation. Thanks in advance for your help!

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Megan

Hi @CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.

Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?

If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.

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Jay

Hi @CoachMu, thanks for bringing this to our attention.

Could you clarify exactly what you mean by distorted?

Is the size different, the colors, the audio, or something else?

Is this occurring for all videos, or only those created via that program?

Any other info or screenshots would be helpful!

CoachMu

Jay,

Good morning! Thanks for your reply. On my iPhone, the media audio and video work normally. When I import the file into PowerDirector, the audio gets garbled and slows down. I pull media from Dropbox all the time and only a small number of files (all from the same recording session) are this way.

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CoachMu

Jay,

Apologies. When I downloaded the video from Dropbox, the issue (slow play) appeared. The video plays correctly in Dropbox.

Hannah

Sorry to jump in here, @CoachMu.

Do you see the same behavior, when you download these files from dropbox.com using a computer?

CoachMu

I only have the video editing app on my iPhone; I’ve been creating videos for years that way. I can try downloading it that way and see what happens. Thank you for your response!

Hannah

No problem! Do keep us updated on what happens, please.

Thanks!

CoachMu

I attempted to download files onto my PC with mixed results. Some worked and others failed. Wondering if the files are corrupted.

Megan

Hi @CoachMu, just to clarify: you mentioned mixed results.

Did they fail when you tried to preview them locally on your computer, or when you imported them using a third-party app? Also, the ones that failed still preview without an issue online, right?

CoachMu

Good morning Megan! When I am using a desktop, the video thumbnail appears normally. When I attempt to download it, I don’t get a specific ‘save’ option. I have shared it to my desktop and selected ’open’ as well. Both options have the same result: black screen and no video. I did get a download error this AM when attempting to play the video.

When I use my iPhone, the video downloads and is garbled at some point in the video.

I took screenshots; not sure how to upload them in the discussion.

CoachMu

Megan et al., I tried playing the video on my desktop a second time; it took a while, it played correctly. So the media is good within Dropbox on my phone and desktop; something happens when I download the video to my phone.

Just tried downloading the video to my iPhone again; slow, distorted audio and video.

Megan

Hi @CoachMu, you should have a camera-like icon, that'll allow you to attach any screenshots back to me, here in the Community.

Also, can you clarify the version of the OS you're using on your iPhone, and the version of the Dropbox app?

If I were you, I'd also try to use the browser on my phone, and download from there, just to check if the same thing happens then.

CoachMu

Downloading from the browser worked!!! Megan et al., thank you!!! 🙇🏾🏆

steveinathens

Having a similar issue. Downloaded a video from my PC to dropbox. Then from dropbox onto iPhone. Upon saving on iPhone, video gets distorted and has slow down issues and become corrupt. Not usable in any way.

Walter

Hey @steveinathens, sorry to hear about this.

Can you please clarify if you're able to preview this file normally on our website and after downloading it locally on your computer?

Also, is this affecting only one file or more?