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Remove temporary ban

Hello,

Seems like I exceeded the monthly bandwidth of my free account and my public links are temporarily banned. I don’t seem to be able to remove the ban myself and I didn’t find any ways to contact support. How can I remove the ban or contact support ?

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Mark

Hi @EtienneT

Bans are automatically removed by Dropbox - usually after at least 24 hours, although this is longer if you've had bans previously. There is no way around this (even with the help of support) except by paying to upgrade to Pro.

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Mark

Hi @EtienneT

EtienneT

Thank you, Mark, for your answer!!

calebhaydock

So What do the temporary bans do? Is it because it exceeded the 2gb amount so locked it until it went back below that level?

Walter

Hey @calebhaydock, the mentioned bans are referring to the bandwidth usage of your shared links, not your account's quota.

Let us know if you have any other questions.

Maxx Hendriks

Even paying to upgrade to Pro doesn't help. You'll still be banned for 24. Makes no sense.