Wrong file in shared folder, dangerous!

Question

I Created a new folder and files in it, and shared the folder. When they open a file, they see the contents of ANOTHER FILE. This is true both on their laptop and phone. And yes, they are opening the right file name. I watched. When I open the file, I see the correct file. I even created another new folder, copied files to it, and shared that. Same problem. Not such an issue here, as I'm sharing the files with my wife. (Is still a problem though, since she needs to be able to access the correct file.) But what if I were sharing a file with a customer, and the wrongly exposed file contained another customer's info? This is a critical failure!

No error messages.

k6ncx · Answer

OK, first let me tell you what I have found out about the "3 devices" issue which was keeping me from providing documentation of the original. Apparently the three devices counts any device which was logged in in the past and never explicitly logged out. My wife had two devices currently in use, her laptop on which she could not sign in, and her phone on which she had closed the app. But she had a prior laptop and tablet, on both of which she had used Dropbox before. Opening the Dropbox app on her phone. When she then explicitly signed out there, she could sign in on her laptop.

Then it gets interesting. On sign-in, she was plopped into the setup sequence. There appeared to be no way to escape it, so we went through. After that the shared file opened correctly.

The file (Excel Workbook) in question was created by saving (SAVE AS) a larger file in Dropbox which contained account numbers and other info. Sheets were deleted and columns deleted from the remaining sheet. This was saved, closed, and verified by opening it again - on both my laptop and my phone. The version shown when it was opened from my wife's laptop resembled (I did not study it in detail; had expected to do so when I got it open again) the original saved version with too much info. It wasn't identical, though. The formatting was mangled.

Jay · Answer

Hi @k6ncx, thanks for the update. As you're reached via ticket, the support agent will be able to assist further on their end.

k6ncx · Answer

I have a ticket open now - big runaround doing that - and the files contain confidentai information.