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"Upload from" option in Camera Uploads missing on Android

chinchilla13

Hi, Me and my friend both run android with different phones (mine is google pixel and hers is huawei P10). But our dropbox app version is the exact same 310.2.2 on her phone in the camera uploads seetings she is missing the option that is called "upload from" on my phone where you can chose which folders to upload. So all her screenshots for example get uploaded too, but she doesnt want/need them uploaded. Why is the option missing? Is there anything we can do? Thanks

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Accepted answers

Walter

Hey @chinchilla13, thanks for your patience while we looked into this internally.

I checked back with the team on this one and they've confirmed that the 'Upload From' feature requires Android 11.

I hope this helps and sorry for the tardy reply.

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Hannah

Hey @chinchilla13, thanks for posting to the Dropbox Community.

Would you mind sending us a couple of screenshots showing this discrepancy and the version of the Dropbox app for both devices?

Also, are you both on the same Android version? And is it the most recent one?

Thanks in advance!

chinchilla13

Hi Hannah. I'm not sure how to upload screenshots here, I don't see the option to do so on mobile? I took two screenshots of the camera upload settings and I can describe the difference. Mine has a setting saying "upload from" and when I click on it I can chose the folders to upload from. On her phone that setting is just missing, it's not there. Everything else is the same. We run the exact same app version. But we do have different android versions as her phone doesn't support the most current android I assume.

Walter

Hey @chinchilla13, sorry to jump in here, but I just wanted to mention that I'm using the latest version of the Dropbox mobile app on my Android 10 device and the option to 'upload from' is there when I try to turn on the camera uploads feature.

Could you send us a screenshot of the options your friends see in the mobile app on their device?

You should be able to attach a screenshot in your reply via the camera icon (insert photo option) in your reply box.

If you're on a mobile device and not seeing it, you may need to request the desktop version of the website.

chinchilla13

Hey there Walter! Thank you for coming by. I attached the screenshots now (switching to desktop made it possible). Her system language is German, that's why it's in a different language. Both of us are on the same dropbox app version. But the option to chose "upload from" is simply missing on her phone 😞

Google PixelHuawei P10

Walter

Has she tried turning off the camera uploads feature and then back on @chinchilla13?

If that doesn't help, she could also try clearing the app's cache.

Keep us posted with any update!

chinchilla13

Tried both of those now, didn't change anything. Guess I'll have to uninstall the app and reinstall next? I'll get to that tomorrow

Walter

Hey @chinchilla13, do you happen to have any updates on this?

chinchilla13

Yes @Walter , but unfortunately no desirable one. Reinstalled, didn't help, option is still missing on her phone 😞

Walter

Hey @chinchilla13, thanks for your patience while we looked into this internally.

I checked back with the team on this one and they've confirmed that the 'Upload From' feature requires Android 11.

I hope this helps and sorry for the tardy reply.

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