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Can't login on my phone

Dropbox stopped working on my android phone. Tried a different network but still wouldn't work/sync/etc. Uninstalled and re-install it onto the phone. Now I can't login. I get the following message.

"sign-in failed. Unknown error, please contact Dropbox customer support"

I tried changing my password via my laptop then signing in on phone with new one. Still get the same message. Working fine on both my laptop and my Surface tablet.

Reinstalled twiced but get the same message each time.

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Accepted answers

SuzyS

Solved it myself.

I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

All comments

SuzyS

Solved it myself.

I installed it, clear the phone's memory, turned off the phone. Then when I turned the phone back on, re-installed Dropbox. It worked, and I was able to finally login.

Jay

Hi @SuzyS, thanks for joining the Community!

This is what I would have suggested as well, uninstalling the existing app, rebooting the device, and re-iinstalling it again.

I'm glad to hear you were able to resolve it on your device.

If you need any further assistance in future, please let me know!

rssear17

I recently began getting an error on my Google Pixel 5 - Sign in failed - Unknown error. I am using basic version of Drop Box and only have two computers linked to my account. Cannot figure why I cannot log in.

rssear17

I tried this and it still will not allow me to login

Lusil

Hey @rssear17, thanks for nudging us on this thread.

Could you try signing in from a different WiFi network or by using your cellular network?

If you're still having trouble with this, send us a screenshot (without any personal info) of the error message.

rssear17

Thank you that appears to have fixed the issue.... Appreciate the help

Lusil

Glad to have helped, @rssear17.

If anything else comes up in the future, you know where to find us.

In the meantime, I hope you have a wonderful day ahead of you!

orthobio

Successfully installed & used password app on my Win10 laptop and my old Galaxy phone for 2 weeks. I am having issues logging in on my new Pixel 5. New phone sends notification to laptop but gets an error message after I confirm on the laptop. Error message reads “Oops! An error has occurred, please try again later.”

I have uninstalled, cleared temp files, restarted & reinstalled multiple times.

Lusil

Hi @orthobio, thanks for joining us on this thread.

Could you try signing in to the mobile app on your Pixel 5 device from another WiFi network or by using cellular data?

orthobio

Reinstalled while on cellular. Same error message

Lusil

Thanks for giving that a try nonetheless.

Could you also make sure that you meet the minimum requirements to install and run the mobile app?

Also, have a look at your Support options for contacting out team.

drkh

I am having issues with logging into my app on Android.

I have tried using the right password. Reset twice, uninstalled, restart phone and still can't log in.

I can log in to the web version using the same credentials though.

I can't even get proper support with Dropbox. It's like a maze trying to find ways to contact support - Misleading to use contact support link when we can't reach or get any support. Very bad user experience.

Thanks.

Walter

Hey @drkh, sorry to hear about this.

Do you happen to be on the Basic plan with more than 3 devices connected to your account perhaps?

If so, note that there's a device limit you might be hitting.

Could you check your connected devices and let me know if that's the case?

Unstable_rat

HI,

I haven't been able to login on phone anymore since months. I tried over and over, tried to remove all data from the app, even removed the app, reboot and reinstall. I switched of the 2fa to make it easier but I keep getting the failure: Unknown error, please contact Dropbox customer support. Yet, there's no customer support lol.

And yes the securityscreen has been checked, I removed all the devices except one so that's not the problem. It used to work verywell on my phone. Anyone got a solution?

Thanks in advance!

Mark

What OS is the device using and version?

Unstable_rat

Android 9

Phone is HTC U11

Mark

So that should cover it 🙂

Are you using an up to date version of the app?

Unstable_rat

Yes, ofcourse. first thing I check all the time and even today.

Unstable_rat

anyone?

Megan

Hi @Unstable_rat, sorry to hear about that!

You can sign into your account using our website, right?

Can you also send me a screenshot of the error message you get on your end, when trying to log-in using the mobile app?

Keep me posted!

Unstable_rat

Yes I can use the website aswell as the windows app which makes dropbox appear on my computer like regular files.

Nancy

Sorry for jumping in, too, @Unstable_rat.

If you go back to the login page of the mobile app, are you seeing another option saying “Having trouble signing in”?

If you are, please click there and then, select the option “Email me a sign-in link”. If you have direct access to the email address that’s linked to your Dropbox account, you should receive a sign-in link there, which should allow you to log in to the app automatically by clicking on it.

Can you please give that a go and let me know if it works?

Unstable_rat

Again, I've tried that many times too, even with 2fa disabled to make I'd be pushed immeditaly to my files. But the outcome after clicking the link was the same error.

Jay

Hi @Unstable_rat, could you try resetting your password and then attempt to login again on your mobile device?

Unstable_rat

Did that mutilpe times as well, no solution.

Rich

@Unstable_rat wrote:
Did that mutilpe times as well, no solution.

If you haven't exceeded your device limit (three), try to uninstall and reinstall the Dropbox app. Restart your phone in between the uninstall and reinstall.

Unstable_rat

Did that, cleared all data after removing the app and restarted, reinstalled, and still the same.

Jay

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Unstable_rat

In case you are dropbox support, yes it is.

Nancy

Hi again, @Unstable_rat. I’ve just logged you a ticket, so please reply back to it, when possible, and we’ll investigate this further.

Thanks!