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Admin account deleted and re-registered but need to re-join team

I was the admin of my Dropbox Team when my account was mistakenly added to a new team. I have since removed myself from the new team, but in the process my account was deleted. I had to wait 7 days to re-register with the same email address. Now I cannot join my old team because there is no admin on that team to have me join the old team. Please advise!

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Accepted answers

Mark

Hi @Graphics MWI

Thats a shared folder, and no, once an account is deleted all records/data etc. on that are totally removed.

The only way to resolve now is to set up a new shared folder and add everybody in again.

All comments

Mark

Hi @Graphics MWI

Is this a paid for Dropbox business account?

I believe the only way to do it is for another Admin on the account to set you back up.

Graphics MWI

Hi Mark,

Our team members all have personal Dropbox accounts with Dropbox Plus plans. There are currently no administrators on the team. Our goal is to get back on the team and as the administrator.

Mark

So, Team folders are only available if you are a paid Business account now: https://help.dropbox.com/organize/team-folders

Therefore I assume you mean Shared Folders. So, if nobody is an Admin then there is no way to do this other than setting up new shared folders I'm afraid.

Graphics MWI

Here is a screenshot from my boss's account. Everyone can view the files, but only my account is the owner with full access. Is there a way to restore my account with its original files as these files still exist?

Mark

Hi @Graphics MWI

Thats a shared folder, and no, once an account is deleted all records/data etc. on that are totally removed.

The only way to resolve now is to set up a new shared folder and add everybody in again.

Graphics MWI

We use DropBox for file transfers and temporary file holding so this solution will be fine. It's frustrating that only business team accounts can be recovered after being deleted, but we will survive.

Rich

@Graphics MWI wrote:
It's frustrating that only business team accounts can be recovered after being deleted, but we will survive.

Even business team accounts can't be recovered once they're deleted.

A team member can be recovered by the team admin if the account was removed in the last seven days, and that's only because the account isn't actually deleted. It's removed from the team and inaccessible, but it doesn't actually get deleted until seven days later. Once that seven days has passed, not even Dropbox can recover the account.