I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
I upgrade to dropbox plus my personnal acount on november 11th 2021 vía Apple app store, since that i receive monthly charges throught App Store but now four months later my account chance to basic again, in the plan section indicate that suscription was cancelled on december 11th 2021 and that is incorrect. Can someone please help me?.
Just for reference i have two dropbox accounts: the personnal linked to my personnal email and the business account paid by the company where i work and linked to my business email. The company is migrating to other supplier and is made change in Dropbox.
Hi @Esprit06, let's see what we can find on this! As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps? In your Dropbox app, tap Account. Tap on the gear icon at the top of your screen to access your settings. Tap on Restore purchases, which should activate your last upgrade. Keep me posted!
Your Customer Support is NONEXISTENT. I've had the hardest time upgrading my account. Now that I've paid and got back subscribed it's still showing that I am over my storage limit. I am paying for the LARGEST ACCOUNT. Dropbox has charged my card, yet its still showing that I need to upgrade. I can't even reach anyone. I have to use these stupid community forums this is absolute bull**bleep**. FIX MY **bleep** ACCOUNT IMMEDIATELY.
Hey @_illpadrino, let's see what we can find on this!
Is it possible that you maybe upgraded the wrong Dropbox account?
If I were you, I'd use our self-serve look-up tool, in order to have a closer look into this, and hopefully locate where the charge is coming from.
Can you give it a go, and let me know the results? Thanks!
Hi @4Play, let's see what we can find on this!
Can you walk me through the steps and platform you followed when you tried to pay? When you say you paid using the UPI portal, can you let me know more?
If I were you, I'd also try to locate the payment, using our self-serve look-up tool right here.
Let me know the results!
Hello! I have a problem with payment. 2 hours ago I payed for a year Tarif for dropbox plus from my telethon. not by card - money was debited from the phone account. but the money still has not come to dropbox account. number of transaction 372299408711 - but dropbox can't find it. phone operator said money had been debited.
Hi @Anastasia7777777, how are you today?
According to your bank statement, was the charge made to Dropbox, iTunes, or Google Play?
Can you open your Dropbox app, tap on 'Account' then on the gear icon and then on 'restore purchases' to see if that helps?
Keep me posted!
You are Genius!!!!! the charge was made to iTunes
I did what You have advised and account saw payment. Thank You Very Much!!!!!!!!!!
I am having this exact issue - have been paying since April last year and now my dropbox is telling me it is full and that I am way over the storage limit. Please help?
Hey @sophm, thanks for the nudge here.
Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Also, how have you been paying for your Dropbox subscription? Directly through your credit cad or through iTunes/Google Play?
if you've been paying through credit card, you can try our payment lookup tool, to find the email address associated with the account you're paying for.
Let me know how it goes.
I need help as I never hear anything back from support or lack there of.
Hi @Dissed off User NZ, I'd be happy to help!
Is it possible that you accidentally upgraded the wrong Dropbox account?
Have you tried using our self-serve look-up tool, in order to locate the charge, and check the email behind the account?
Keep me posted on the results!
No luck on the 12 digit number, I have a screengrab of the bank payment details if I could send that through as proof of purchase.Aldo I believe I only have one account.My email address that I would be signing in on is [email removed as per Community Guidelines] RegardsGrant Allen
Hi @Dissed off User NZ, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
Hello, I am experiencing the same thing. Please help me.
Hello, I am experiencing the same thing. Please help me. [removed per Community Guidelines]
Hey @Elijah12, I hope you’re doing well!
Can you please clarify which platform did you upgrade your Dropbox account from? Was it the Dropbox website or the App Store/Play Store instead?
Also, I’d recommend that you refrain from posting your email address here, since this is a public forum and anyone can see the info you upload.
Let me know when you’ve got more updates.
No problem, Elijah!
In case you haven’t already tried these steps, can you give them a go and let me know if they help?
Aside from that, did you receive a receipt from Apple after purchasing your plan?
Hello, I also need help, I renew the annual subscription via Apple Subscriptions like todos los años. This time they will charge me but they will reduce me the dropbox storage space. Please help!!
Hi @Ratme, I'm here to help!
Can you share some additional info about this? Are you not able to see your upgrade? Have you cancelled the plan on your end?
Keep me posted, and we'll take it from there!
Have you tried tapping on 'restore purchases' ?
Renewed subscription via App Store, still on the free plan. How did Dropbox become such a lost company?
Instead of focusing on features nobody in the world cares about, why don't they get their act together, and go back to making a file sync software that actually works?
They can't even keep track of billing and payments!
Hi @Marc A.6
Before renewing did you cancel and downgrade on the plan you already had (I assume via website)? Reason I ask is that it isnt possible to swap payment plans between app stores and the website while one is in progress. So, if you didnt do that then you have accidentally set up a second account
