Corrupt photos

Question

All of my photos from 2013 back to 2010 come up saying "Couldn't preview this file" and then when I try to download them (jpg files) it comes up saying "It appears that we don't support this file format".

What can I do to be able to see all my photos saved in Dropbox?

Thanks

Leanne

jadepeonies · Answer

Hi

I'm facing a similar problem.

I tried to download it via my computer but I can't.

At one instance, I tried to download from my phone and succeeded. But when i tried it again, I couldn't.

Walter · Answer

Do you remember how you uploaded them in the first place, Leanne?

Also, were you ever able to preview those files normally on our website? Can you preview them in your Photos tab?

Have you perhaps tried to open those files with another program on your computer?

Can you download a sample file from the problematic ones and check its file properties and size on your computer?

Keep me posted on your findings!

jandlnicholson1 · Answer

Thanks for your reply. Please see screen shots of Dropbox website and then the downloaded error I get.

Cheers

Leanne