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I added the wrong date of birth for my Dropbox account. How can I change it?

Muhammad Mohsin

Hello I have wrongly entered my date of birth today what should i do?

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Account Settings

FAQ

Dropbox Family

Accepted answers

Sam DBX

Hi everyone 👋🏽

Jumping in here to help clarify some issues you’ve pointed out in this thread.

As mentioned before, if your date of birth doesn’t meet the age requirement for Dropbox, your account will be deleted in 48 hours, and you’ll receive an email and a notification confirming this. Read more here.

The age requirements are:

In the United States: You must be 13 or older.
Outside the United States: You must be 16 or older.

If you added the wrong date by mistake:

💌 Please contact support so we can manually verify your date of birth and edit it for you:

Tip: you can find your support entitlements here.

If you have access to email support:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

If you don’t have access to email support:

You can contact support from an incognito/private browsing window and submit a help request. Click Can’t sign in? then select an account access issue, for example: Disabled account, Subject: Incorrect date of birth.

To speed things up, please attach one of the following docs to your inquiry, so we can verify the correct date:

Birth certificate
Passport (the page containing your name and date of birth)
Driver’s license, learner’s permit are acceptable forms of proof of age
Any official government document issued by a national agency or equivalent is acceptable. Note: please do not upload any of these documents through the community forums.

Our team will verify this info and make a change if accepted.

Hope this helps!

Sam

All comments

Walter

Hey @Muhammad Mohsin - sorry to hear about this.

I understand that an incorrect date of birth was entered while signing up for an account or while updating your account details.

If the date of birth that was entered does not meet the minimum age requirements, the user will be considered a minor as per our terms of service and the account will then be made inaccessible and deleted.

You can see this page for more information.

If this was indeed a mistake and you'd like to correct this, please let us know if it would be OK for us to reach out via email.

Thanks!

owc admin

i have the same problem, and don't know what to do

there is no one I can contact on this website for support

Megan

Hi @owc admin, how are you today?

I'd be more than happy to reach out via email, in order for us to look into this closer. Would that be okay?

Let me know.

gquintero

Hello I have wrongly entered my date of birth today what should I do? I need some help I dont want to lose my account

Nancy

Hey @gquintero, and thanks for posting on our Community!

If I get this right, you inserted the wrong date of birth while setting up your Family account, correct?

If that’s the case, I can open a ticket for you, so that we can have a closer look.

Let me know if that’s alright with you.

SabinaMaraviglia19

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered (by error) today's date, not my date of birth.

I use Dropbox for work so my account can't be deleted.

I want to be reach out via email since I haven't found a phone number to call now.

Please I appreciate some help. Thanks.

[removed per the Community's Guidelines]

Walter

Hey @SabinaMaraviglia19, sorry to hear about this.

Would it be OK if I reach out via email to have a further look into this internally?

Let me know and I'll use the email address that's associated with your profile here, on our Community.

Thanks!

SabinaMaraviglia19

Thank u so much, the problem's been solved. Regards.

Walter

Glad to hear that, Sabina. Thanks for keeping me in the loop too.

See you around the Community and take care!

Thamsanqa Xekiso

Hi,

I need to verify my correct date of birth. I mistakenly punched in 2022. How do I go about this?

Thamsanqa Xekiso

Hi Walter,

I hope you are well. I have a similar issue where I incorrectly punched in the wrong date of birth.

Hannah

Hey @Thamsanqa Xekiso, thanks for reaching out to us.

Do you mind if I send you an email, so we can figure this out in private?

Let me know!

Tamerj1

Hi Walter

I have the same problem. Entered the wrong age. What shall I do? Please help

Megan

Hi @Tamerj1, happy Friday!

I just sent you an email, so we can have a look into this. Reply back to me, and we'll take it from there.

Cheers!

Tamerj1

Thank you Megan,

I replied to you already. Please let me know if you need any clarification.

Best Regards,

Tamer

Tender Secretary EHSB

Hi, there dropbox!

I, recently have entered the wrong birth year when accepting an invitation for Dropbox. I have until 4/8/2022 until account gets locked out. How can i fix this matter as the contents in the Dropbox is for works. Please help!!

Tender Secretary EHSB

I am facing the same issue too. I need help!

Ekar Expeditor

I wrongly key in birthday date. How to change it back because notification pop up to delete the account within 48 hours

Megan

Hey guys, I hope you're both doing well!

I just reached out to both of you via email, in order for us to look into this closely.

If you need anything else, let me know.

LEGER

I got the same problem and i need my acces quickly. How can i share u evidence ?

Nancy

Hey @LEGER, thanks for posting on the forum!

Is it OK if I open a ticket for you, so that we can check your Dropbox account?

Let me know.

Anna Doucette

I accidentally entered my birth year wrong when upgrading my drop box. ow my profile will be suspended in 48 hours unless I contact customer support. I have not been successful contacting anyone as the link options are literally just this community board or a bot telling me to contact someone.

Megan

Hi @Anna Doucette, how are you today?

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thanks!

patrickmudek

Dear Dropbox community,

I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

Rich

@patrickmudek wrote:
I have put a wrong birthday when subscribing to the family option. Now my account is warning to be blocked, I can't find any email to solve this issue, can anyone help me?

You need to contact Support directly.

https://help.dropbox.com/account-settings/dropbox-family-age-requirements (bottom of the article)
https://www.dropbox.com/support

patrickmudek

Thanks for the answer, but this lead me either to the Chatbot or here. And the chatbot does not lead me to the option of showing proof of my real birthday. Is there any possibility to send an email to a dropbox moderator?

Megan

Hi @patrickmudek, welcome to our Community!

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.

Thanks!

Pieterh

Hi,

I also have the same problem. I used the wrong date of birth and can't find any info on the website to correct this.

Could you please advice?

regards,

Pieter AD broder DOT be

Megan

Hi @Pieterh, how are you today?

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

Thank you!

INFD

I have the same problem. Entered the wrong age. What shall I do? Please help