Changing billing from Google Play to Dropbox

Question

I would like to change my subscription billing so that it no longer goes through Google Play and is directly handled through Dropbox. I am worried about a lapse in coverage if I unsubscribe on Google Play. Will I be able to update my subscription and payment information on Dropbox without worry of losing anything once my Google Play subscription has expired?

Megan · Answer

Thanks for letting us know @DennisJones!

If you need anything else, we'll be one post away, cheers! 😎

DennisJones · Answer

I was having the same problem before, but now it is solved, hope yours's also solved.

Hannah · Answer

Hey @Hollywood78, thanks for reaching out to our Community.

When was your last renewal? Are you still on an active Google Play subscription?

If so, you'll actually need to cancel that one, wait until your account is downgraded (temporarily) and then re-upgrade directly through Dropbox.

No files will be lost during this time, of course, only syncing will be paused until you re-upgrade.

I hope this helps!