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I've sent too many referral emails.

I saw that someone else asked this same question and you guys officer to email him directly. But that didn't put the answer on here so I still don't know why I can't send my friend a referral. I got that same message, that I have sent too many referral emails. Why is that limited? Don't you guys want more people to join Dropbox?

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Walter

Hi @Star B. - thanks for posting on our Community.

There's indeed a limit to how much referral space you can earn which is 16 GB if you're on the Basic plan while it gets doubled if you're on the Plus, Family, or Professional one.

I hope this helps to some extent.

Star B.

A limit as to how much free space we can earn, fine. But why not allow us to refer someone and just stop giving us free space? Do they not want more people to join Dropbox? Just let us refer and let us know we will no longer get credit/space. I don't care about the extra space, I just wanted to refer a friend. I wasn't even able to share a folder with her! It told me to try again in 24 hours! That's crazy! Up until this point I really loved Dropbox but I'm stumped that I cannot actively use the service once I've referred too many friends. Seriously considering moving on to something else. Not that they'd care, anyway. I'm not going to "upgrade" and pay when I don't use it that much. I have plenty of space for what I use. Occasionally I share a folder with a friend and let them see pictures or what have you. Then delete all the stuff that was in the folder when we've all seen it.

Megan

Hi @Star B., how are you doing today?

Just to clarify a bit more on your situation: do you get the error when trying to send a new referral, or does this happen with shared folders too?

Let me know more, thanks.

Star B.

I got the error when trying to refer a friend. And then also got a similar error when just trying to share a folder with the same friend. For the folder sharing, it just said to try 24 hours later because I had shared too much but I hadn't shared anything at that point for months! I guess the usefulness of Dropbox has reached it's end. 😞

Mark

That usually happens if you get reported for spam @Star B. or its deemed you are sending it to people who you dont know.

You can still send a referral link yourself via your own email

Star B.

Where on earth would it get that I am sending spam? I've never sent a spam in my life! I hate all variations of spam including the canned meat! This is so frustrating. Where are the days of everything working nice and smoothly on Dropbox? I used to love Dropbox. 😞

Megan

Hey @Star B., I hope you're doing well!

Would it be okay for me to reach out to you via email in order to see why this might be happening?

Keep me posted!

Star B.

Hi, Megan.

Yes, of course you may reach out to me via email.

I've never sent an invitation to anyone I don't know (can't even imagine why anyone would do that).

I've never sent any spam.

I have sent invitations to friends raving about how great Dropbox is and how whatever they were using I would not use it because I preferred Dropbox so I made them download and use Dropbox instead. And this is what I get. 😞

Thanks for your help.

Star

Megan

Thank you for reaching back to me, I hope you enjoyed your weekend!

I just sent you an email, and I'd be happy to talk to you there, @Star B.

frosoc

Hi everyone,

I want to invite some friends through the option: Refer a friend, but when I add an email it comes up with the error: You've sent too many referral emails. Please contact support for assistance.

I used that option many years ago and I only received 500MB. Why I cannot use it anymore?

Thank you in advance!

Megan

Hey @frosoc, happy Monday!

I just sent you an email, in order for us to have a closer look into this.

I'll see you there. Enjoy!

IMExperts

I am facing the same issue as well, could you please look into it? I've a website where people can register. I just wanted to send them an invite but after a few hundred invites I started to get an error. You've sent too many referral emails. Please contact support for assistance.

Megan

Hey @IMExperts, welcome to our Community!

Could you let me know how many referrals you’ve sent out to friends and family in total?

The reason I ask is because, users can send up to 32 referrals to users in total, and if you exceed this limit, you won’t be able to send any more referrals.

Let me know if this is the case or not & I’ll try my best to further advise from there.

IMExperts

I've sent around 400 emails using the Refer a friend tab in my account settings.

Megan

Hi @IMExperts, thanks for the speedy reply!

How many of them have accepted the invite though?

It sounds like you have indeed exceeded the limit, if 32 people have accepted the invite, and joined Dropbox.You might still be able to send invites, but you wouldn't get the extra space.

IMExperts

Only 1 has accepted the invite yet.

Megan

Hi @IMExperts, I see, thanks for clarifying.

Can I send you an email, in order for us to have a closer look into this?

Keep me posted!

IMExperts

Sure please. Thank you

Megan

Hi @IMExperts, I just sent you an email, I'll see you there!