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Cant' follow a folder

Hi. I'm trying to follow a folder, the settings are set to "Files added" and "As activity occurs", but I hadn't gotten a notification even once so far, after over 10 files were uploaded. I do get other emails from dropbox on my email, and I checked the spam folder just in case.

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Mark

How are they being uploaded? Is it in to a shared folder?

If so you dont actually get notification emails for them, sorry.

Vitamin Bread

So I can follow a folder, and it just won't work? That sounds pretty weird

Mark

The notifications are for the main web page at www.dropbox.com/home - they are not email notifications.

Vitamin Bread

But the settings option is called "How often should we email you?"

Mark

Sorry I really have no idea then - I cannot even get that option to appear in my account.

It may be worth contacting support directly at www.dropbox.com/support

Vitamin Bread

I was gonna do that first, but I only saw an option to talk to a bot, or go to the forums

Jay

Hi @Vitamin Bread, have you added no-reply@dropbox.com to your contacts list?

Could you try unfollowing and then following it again?

Keep me updated with any progress!

Vitamin Bread

Yeah, I've done both, but it didn't help. Some files were uploaded 6 and 1 days ago and I still got 0 notifications.

Megan

Hey there, @Vitamin Bread, I hope you're doing wel!

Did you receive an email confirming that you're following a folder?

In case you didn't, feel free to repeat once more the unfollow process, and then check for two things:

(1) if you got the confirmation and (2) if you got any notifications about the updates.

Confuzed

Having the same issue. The feature is broken. Please fix.

Thanks

Confuzed

Ah, it finally sent an update after about 20-30 mins.

Thanks