IOS 14 has messed up file integration with Dropbox - Content Unavailable

Thank you for your assistance.

Figured I would give you an update. Upgrading to ios 14.1 has fixed the issue.

All comments

Hi there @ProHome, I hope you're having a good day so far!

Just to make sure that we're on the same page, can you let me know the exact steps you're taking when you run into this issue?

Also, please send me a screenshot of the error that you're getting.

Keep me posted!

I have items saved in my dropbox account for testing purposes.

I can use a program called PDFExpert or Adobe Acrobat to open the file for editing. They can both see the files/folders just fine in dropbox.

Dropbox issue 4.jpg

I edit the document in one of those PDF editors and save it back to dropbox.

Then I load Chrome to access our website and upload the document into our system. When I click on Select Files, it shows these locations where the files are set to be accessed by the system on the left. Dropbox and Google Drive are both options available. If I click on either one of them, I get "Content Unavailable - The folder contents could not be displayed because of an unknown error - Try again"

dropbox issue 1.jpg

It says this when trying to access the folders/files through Chrome, and it also says it when just trying to access Files directly on the iPad through the Files app. So I do not think it is a Chrome issue.

Since Adobe and PDFExpert can both see the folders/files, I was thinking it might not be 100% an ios 14 issue either? Don't know if ios 14 has changed how the folder/file retrieval works? So, just checking where I can to get it resolved/get answers.

ios: 14.0.1

Dropbox: 208.2.12

Chrome: 86.0.4240.77

Thanks for those screenshots @ProHome!

Out of curiosity, if you navigate to the Files app and download one of the files from Dropbox locally (by tapping on the file), are you then able to see it when choosing to upload the file to the website?

Otherwise, are you only able to choose files stored locally on your device, from the On My iPad section?

Nothing ever shows up. I'm not able to upload anything to it either in Files.

Now checking again, Files is not showing me anything from any of the folder areas currently??

I think ios 14.0.1 has issues.

Thanks for the update @ProHome.

Can you try disabling Dropbox as a location within the Files app, rebooting your device, and then re-enabling it?

You can do this from the Files app by tapping the "..." option in the top right of the left panel, and then toggling off/on the option next to Dropbox.

Did not work.

I shut them off, rebooted ipad and reset them. Still same error.

I tried this on my home ipad ios 14.0.1 and the file location for dropbox worked. So wonder if it is JAMF being in charge of the updates on our work ipads keeping something from configuring correctly now? Just weird that it worked fine under the last 13 ios update?

Hmmm, it is strange indeed @ProHome.

Since it's just on this device, and with both Dropbox and Google Drive, I would suggest reaching out to Apple Support to see if they can shed any light on this.

I did try and replicate this on my side, but didn't receive the same error.

Sorry that I can't be of much more help with this, but please let me know if you reach out to Apple and get some further info from their side.

Thanks!

Thank you for your assistance.

Figured I would give you an update. Upgrading to ios 14.1 has fixed the issue.

paultopia

This has now started happening to me as well. I'm on ipadOS and iOS 14.1, and have been on them since the day they came out. All of a sudden today, my ipad cannot access dropbox through the files app. I'm getting the same "content unavailable" message. I do notice that the dropbox app on my ipad just updated today --- is there a bug in the latest version that breaks files access?

Jay

Hi @paultopia, have you tried the steps in the earlier post to see see if this helps?

paultopia

Oh, that actually worked for me. I hadn't tried it first, since the previous person reported that it didn't work, but guess I should have :-)

Glad to hear that did the trick @paultopia!

We're just a post away if you need anything else. 😁

Hope you have a great weekend ahead!

Pearly King

I’m on iOS 14.2 and having the same issue. Disabling Dropbox from the iOS files app and restarting my device worked for me. Thank you!

Thanks for sharing this with us here @Pearly King!

I'm sure this will be helpful for others following the thread.

Wishing you a great rest of your week!

Leroy Liu

I'm using Dropbox v218.2 on iOS 14.2 and having the same issue today. Disabled connection in the Files app and restart my iPhone worked for me.

I guess that after a failed connection is caused, regardless of the network or other reasons, the issue may persist. Because there was a problem with my network at the beginning, it didn't work.

dkp

Can's say much more than the picture - In the iPadOS Files app, in the side bar it shows the dropbox - but when I try to access files or move something there - it says "Content not available" (in German)...

Thanks for posting @dkp!

Can you try out these steps and see if that does the trick?

Keep me posted!

Uncleants

I am running iOS14.4 and have this issue on my iPad Pro. I have tried reinstalling Dropbox but doesn't fix it. No apps on my iPad can now access data in Dropbox include the Files app itself. help!!

Thanks for joining us here @Uncleants!

Can you try disabling Dropbox as a location within the Files app, and re-enabling it? You can check out the exact steps here.

Uncleants

Just tried disabling Dropbox folder in Files, rebooting and enabling and bingo it works.

Very many thanks.

Glad to hear that helped @Uncleants.

Keep me posted if you have any other trouble with this!

Salve, da un po 'di tempo su iPad Pro quando cerco di allegare un file di una specifica cartella di Dropbox il contenuto non vine mostrato e ricevo il messaggio di errore che il contenuto non è disponibile. Accade solo con una cartella, per le altre nessun problema.

Aggiungo che cercando aprire file pdf su Acrobat Pro molto spesso l'app di Adobe risponde, al primo tentativo, che è “impossibile collegarsi a Dropbox”

Lusil

Ciao @Amxim, sarei felice di aiutarti a indagare con te.

Lo stai facendo dal sito Web, dall'app mobile o dall'app File?

Ti sei assicurato di eseguire l'ultima versione del tuo Dropbox e dell'app Adobe?

Inoltre, uno screenshot dei messaggi di errore che stai vedendo sarebbe di grande aiuto.

Resto in attesa di un tuo riscontro!

PS. Ho incluso una versione tradotta del mio post, scusa per eventuali errori che potresti trovare.

Hello @Amxim, I'd be happy to help look into this with you.

Are you doing this from the website, the mobile app, or the Files app?

Have you made sure that you're running the latest version of your Dropbox and Adobe app?

Also, a screenshot of the error messages that you are seeing would be super helpful.

Looking forward to hearing back from you!

PS. I included a translated version of my post, sorry for any mistakes you might find.

Thank you. I’m working on iPad Pro with iPadOS 14.4.1 (the last one) and the App Dropobox version 226.2.2 (just updated).

The problem with the folder is recent, never seen before and in my use it happen when I try to attached a file of one particoular folder to an email.

For what is concerning Acrobat I noted the problem from start to work with Dropbox on iPad, it is necessary to repeat the request to open a file.

Please find attached the screen error concerning the two item before.

Bye

Can you try disabling and enabling Dropbox as a location within the Files app to see if that resolves the error, @Amxim?

No way ... I tried without success. It’s annoying and really inexplicable, for the first problem all other folders are working, I add that sometimes by repeating the request the list appear and disappear for some seconds but it is not possibile to select the file ... 😡

I ‘don’t understand. I also tried to rename the folder ...

Thanks for trying that @Amxim.

Is there any noticeable difference with this specific folder than the others in your account? For example, is it a shared folder?

Have you recently rebooted your device to see if there's any difference in the behaviour then?

I spoke with Apple Support, they tried with me different things, but it seems a Dropbox server interference. I have the same problem with my iPhone ... Do you tried out something like this?? It is possibile there is problem if User ID (email) is different from Dropbox to Apple?? It is really strange and disappointing.

This wasn't something I was able to replicate on my side I'm afraid, @Amxim, so I would like to ask you a few more questions here.

Does this particular folder contain a lot of data? If you can, please let me know roughly the size of the folder.

Also, if you use another WiFi connection, or cellular data (through hotspot if this device doesn't have it), do you get the same errors as before?