Child Item

Someone accessed my account through Canva. Has my account been breached?

Someone else is able to access my dropbox via her Canva account. I have no idea how or why this is happening. AND does that mean others can also access my dropbox via Canva? How can I contact a live person to help me get this fixed?

Find more posts tagged with

Security

Disagree

Accepted answers

Babe Mooney

Yep it was a space limit issue. So I deleted files and all is good now.

Thanks for your help. Whew, I think I"m done now.

Babe Mooney

All comments

Lusil

Hi there @Babe Mooney, I'd be more than happy to help look into this with you.

Generally, if you think your account has been hacked, you can look through this article for some tips on how to proceed.

However, I wanted to clarify that Canva is a service that allows students/professors to share content in one centralized place, and you can find more information about the integration, here.

For this reason, could you clarify if you noticed that they gained access to your whole account or to specific content?

If it's the latter, could it be that they received a shared link to if, or it was uploaded to their Canva account?

Give me a shout with any findings, thanks!

PS. Your support options depend on the sort of account that you have, and you can find yours by going to this page.

Babe Mooney

When they click Upload in Canva, they get the option to choose Google Drive, Dropbox, or Device. When they click Google Drive they can also see my Dropbox. I have not shared any links with them.

I did transfer files from my dropbox to their Google drive using an online software MultCloud Transfer. I believe that is what caused the issue, somehow. But how do I get my dropbox disconnected for their Google drive?

Thank you for your help in this matter.
Babe

Jay

Hi @Babe Mooney, it sounds like you might have used this software to connect to your Dropbox account. You'll need to unlink it from Dropbox itself.

If you don't have access to it, then try disconnecting your Dropbox account from here. If Multicloud is there, this will disconnect your account from there, so bear that in mind if you are using that service on other devices you use.

Babe Mooney

Yes, I had already gone there and disconnected both Google Drive and Canva. In my Canva account, Dropbox and Google Drive are both disconnected. And they are disconnected from the other person's account. However, when they connect their Google Drive then they have access to my dropbox. Is it possible to create a new dropbox and move the content to a new dropbox?

Jay

It is possible to create a new Dropbox account under a different email, and you can then copy your files from one account to another manually, or via shared folders.

However, my concern is how they're accessing your account. Could you clarify exactly what they're seeing on their end? Is their Multicloud account somehow connected to your own, or is your account signed in on their browser?

Babe Mooney

Here is a video showing how they have access to my dropbox. [Removed as per Community Guidelines]

They are not connected to MultiCloud. They are not connected to any of my accounts in any way.

I have set up another dropbox, with a new email. I have transferred one folder. But the second folder that I started to transfer is 100Mb and has been in the process of transferring for several hours. I finally stopped the transfer.

Is it possible for you to help with the transfer so that it can be done quickly.

I love Dropbox, but All of my information is at risk, please help me get this breach solved quickly.

Jay

It looks like they're simply logged into your Dropbox account in the browser, hence why that option to connect is there

You can tell them to sign out of your account by visiting this link.

They might also have a password manager that automatically logs in on your account, if your password has been saved there. You can ask them to wipe any trace of Dropbox in the password history in the browser or any password manager apps.

Babe Mooney

To solve the security breach, I have transferred all my dropbox files from my account to a new account so they no longer have access to the new account. I tried to remove the dropbox app that is connected to that original account (so I could download a new one connected to my new account)
BUT... during the process, I mistakenly clicked on something that removed my access to the app. So now I can't open, close, or remove that app.
I tried downloading the app but that did not work.

How can I get access to the app so that I can delete it and download the new app? btw I'm on a mac.
Babe

Lusil

Hey @Babe Mooney, it sounds like you unlinked your account from the desktop app.

For this reason, could you clarify what happens when you try to launch the app itself?

Babe Mooney

No Lusil, that is not what happened. What this quick video to see what happened.

https://www.loom.com/share/87fd786eb599437ea1e67bec0ed6babc

Babe Mooney

Also, Lusil, When I try to access the app I get this message.

The folder “Dropbox (Personal)” can’t be opened because you don’t have permission to see its contents.

Daphne

When you open the "Get info" window for the folder @Babe Mooney, can you try clicking the lock icon in the bottom right of the window?

This will prompt you to enter your computer's admin username and password, and then can you try changing your permissions to read and write?

You'll need to click the lock icon again after doing this to save the changes.

Babe Mooney

I'm sorry, I do not understand where to find the Get info window and where to find the folder @Babe Mooney,

I don't think I have an @Babe Mooney folder. Are you able to do a loom video showing this.

Daphne

From the previous recording, you were showing the "Get info" window for the Dropbox (personal) folder, which is what I'm referring to there @Babe Mooney, apologies for the confusion.

Just to clarify, you can navigate to the Dropbox folder, right click and choose "Get info" from there, so that we can try and correct the permissions for this folder.

Babe Mooney

Yippie, that worked and I have access. Now I want to uninstall the app. So I can reinstall it connected to my new account. Is there anything that I need to know before doing that?

Daphne

You would need to first unlink your account from this device, which you can do by following these steps, @Babe Mooney.

Once you've unlinked the account, you won't need to reinstall the app, since you can simply sign in with the new account instead.

Babe Mooney

OMG, I think I finally have it completed. But Dropbox is trying to charge me, I thought the Basic plan was free.

Daphne

The Basic plan is indeed free to use, so if you're being prompted to upgrade, are you possible at or over the space limit for the free account (2GB)?

Could you send me a screenshot of the upgrade prompt you're seeing?

Babe Mooney

Yep it was a space limit issue. So I deleted files and all is good now.

Thanks for your help. Whew, I think I"m done now.

Babe Mooney

Daphne

I'm glad I could help out with this @Babe Mooney!

If you need anything else, don't hesitate to drop me a message here. 😀

I hope you have a great rest of your day!