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"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Hey folks,

When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.

I also have Chrome installed on my Mac (v77.0.3865.90) and I can confirm that these DO work on Chrome. See pics below.

These items used to show in Safari, however it seems that after updating to Safari v13.0 this has stopped working.

Any ideas for resolution would be gratefully received as Safari is my default browser.

Cheers,

Scott

Safari Browser.png

Chrome Browser 1.png

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Comments

WildfireQueen

What about the 'open in finder' issue? Is there any news on that? Like others I had to switch to Chrome as a main browser to efficiently use dropbox, since my collegues and I send each other a lot of dropbox links.

bbakech

Yes, what about "Open in Finder" with Safari which is still missing?

I will not use Chrome, as it drains too much battery and has increasingly more performance issues.

Lusil

We don't have any further updates to share with you all at this point in time but, rest assured, we will get back to you as soon as we have any news.

Don't hesitate to give us another nudge if you have any other questions in the meantime.

Thank you all again for your patience and cooperation.

WildfireQueen

Okay, but is there any process? Or aren’t you working on it? It’s a ticket from over a year ago, so any kind of update, however small, would be greatly appreciated. It seems like Dropbox is of the opinion this is apples fault and refuses to do anything to fix it, but maybe that’s just my perception.

Scott H.

It would be reassuring to know that this is something that Dropbox is actually working on given that is affecting so many of us. Are you able to confirm this @Lusil

Jo V.1

Very frustrating indeed. Since Safari 13 (we are now at 14), Drobox functionality in this browser is severely crippled. Too bad to see these features gone, as I heavily relied on them. For a loyal paying Dropbox Business customer, this is very sad to experience. It works in Chrome, but no longer in Safari.

Edis

@Lusil I think whats the most annoying is that it's such a mystery HOW it works. After Loren Brihter has posted the performance issues chrome has I downloaded literally every Chromium based browser and its shocking, because even google drives app launcher (which is equivalent to reveal in finder - "plugin?") is downloadable and launchable in these browsers. Dropbox isnt. At least tell us what exactly makes Chrome sync with the dropbox application. Or is it the dropbox application itself?

Do people really have to revese engineer dropbox to find out and make this feature work again?

Hope you can help out here to at least give a hint where this search could start.

Scott H.

I'm still waiting for @Lusil to respond to my earlier post. As a Dropbox Professional customer it would help give me confidence in the Dropbox p[roduct if I knew that Dropbox were taking this issue seriously, explained the issue and provide a timeline for remedy.

Lusil

Although I don't have a specific time frame I can offer, rest assured, the team is actively working on it.

I understand how important this is for you all and thank for you reaching out to us about this.

WildfireQueen

If it’s so important and you’re actively working on it (for over a year), can you at least share with us what the root of the problem is? Some kind of setting or use of code within Safari? Is Apple somehow preventing you from showing the ‘open in finder’ button or does it prevent you from the functionality of the button and you had to disable it because of that?

Can you provide any more information than the standard ‘we’re working on it’ we’ve been hearing for over a year?

drshero

I'm having the same problem.

I just switched (back) to Safari as my default browser, because it is more secure than Chrome and uses less system resources. The "Open in Finder" and "Open in Word" feature is critical to my work. We send dropbox links through Slack daily, and when clicked, they open in the default browser. Without the "Open in Finder" feature, I have to do multiple steps and clicks to search for the file manually. I would love to see this feature restored in Safari.

Thanks to those who have been raising this issue since 2019--I'm just adding my voice to ask for a fix so that DB is fully-functional in Safari.

dgreeney

Outrageous that this is still an issue, close to 2 years in. "Open in Finder" is mission critical for many of us. Worked for years in Safari. Works fine in Chrome. What is the holdup here with getting this resolved?

Scott H.

Yes this is still a daily frustration. Is there any update @Lusil?

Jay

Hi everyone, there are no updates on this matter other than the Dropbox engineers are still working on a solution to this issue.

JR25

Please fix this issue Dropbox!

PR8

Having the Show In Finder and Open In Microsoft Word in Chrome and not in Safari requires us to take additional steps and additional time to use DB. This affects our efficiency and makes it more aggravating to work in DB. In our case our default browser is Safari so having to use Chrome takes extra steps. Please add these features to Safari as soon as you possibly can. Thanks.

geosinclair

Any updates to this ongoing problem? Multiple updates to dropbox and safari lately, seems ripe for the devs to fix this issue (safari is the second most popular browser in the US after all, c'mon).

Scott H.

@Jay - do you have any updates in terms of timeframe that you can share for the resolution of this long-standing problem?

Thanks.

edelvr

Works in Chrome browser, not in Brave browser..

Jay

Hi @JR25, @PR8, @geosinclair, @Scott H., would it be possible to contact you at the emails provided on your forum profile to investigate this matter further?

jondotcom

@Jay

Ideally the entire community is updated on progress on this matter. I too have been (patiently) waiting for an update on this matter, and I am subscribed to this thread.

While I think it's great that you're offering to contact a few recently-vocal members of the community about this matter, it is relevant to anyone who has macOS and looking to use Safari as part of their daily workflow alongside Dropbox.

I am "stuck" using Chrome and only doing so in order to utilize Dropbox for Business. I imagine there are many folks like me, just watching this thread and waiting for an update. I fear taking the conversation offline won't be helpful to the broader community who are awaiting some kind of word on progress on this issue, even though we're not continually leaving comments asking for updates.

geosinclair

Yes, thanks Jay.

WildfireQueen

Yes I agree. I’ve been waiting quite some time and the only update I’ve had was “we’re working on it”. Honestly, it doesn’t seem like you are. It’s been an issue for quite some time and doesn’t really seem that complicated since Chrome does have the function. Although I could be wrong of course.

But, even so, “Safari/Apple is preventing the use of this function because of x and y” is an answer/update too, I can imagine Apple’s strong stance on privacy causing some issues with this function. Or, if this isn’t a priority right now and we have to wait a few years until you have the time/manpower to fix it. If any such is the case, just say so? Probably most of us would understand to some degree and anyone reading would know what’s causing the long wait. And I for one would appreciate the honesty.

Now you’re just stringing us along without any real answers for two years already.

JR25

Hi Jay,

Yes, you may contact me. Looking forward to getting this issue resolved for our company and the rest of the community. I surely hope any input I can give you will help solve the problem. Hopefully we will have some good news to report to the community or at least a progress status.

Scott H.

Good morning @Jay

Thanks for your reply. Yes please reach out via email and I’ll be happy to provide whatever information you need in support of solving this issue.

PR8

@Jay, you may contact me.

KristinJoys

Might I request help as well? I've been a Dropbox user with a paid pro account for over a decade and the lack of ability to open files via finder on my Mac from Safari is quite problematic for my workflows. It also does not work for me in Chrome-- the only options under "Open" are "Go to Folder" and "Connected Apps" when what I want is to "Show in Finder" or "Open in Finder." Thank you ☺️

KristinJoys

Hi Scott, I read through all of your posts & the replies (9 pages worth) and it sounds like you've had the most luck getting help from the team at Dropbox. Do you have a solution yet? If so, I'd love to learn from you. I've been a Dropbox user with a paid pro account for over a decade and the lack of ability to open files via finder on my Mac from Safari is quite problematic for my workflows. Thank you ☺️

KristinJoys

Oops, perhaps I should add that it also does not work for me in Chrome-- the only options under "Open" are "Go to Folder" and "Connected Apps" when what I want is to "Show in Finder" or "Open in Finder."

Scott H.

Hello @KristinJoys ,

Thanks for reaching out. I am also a Dropbox Professional user and like you, I am reminded of this problem multiple times every day as I have to alter my workflow because of this issue. I started this thread a long time ago and never imagined for a moment that we would still be asking for a solution to this significant issue years later.

Unfortunately despite having several interactions with the Dropbox team, the issue persists. When @Jay reached out recently seeking permission for Dropbox to make contact with us to work through the issue, I got hopeful of progress, however after just one email exchange I was advised that I should use Dropbox with Chrome rather than Safari and the "case" was closed before I could reply to indicate that using Dropbox with Safari was the issue we were trying to solve in the first place! 🤷‍♂️

So it seems we are no further ahead....

All the best,

Scott