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iPhone uploads to dropbox suddenly stopped

mphcoach

I have been using Dropbox to store photos from my iPhone for years. Every so often, I upload them from my phone camera by opening the app, touching the photo icon and the uploads begin. It is set to use wifi, not mobile data, but that is no different. Until October 6th ago. As far as I know, I did not do anything. Why I try, it says 'All Done for Now' and no photos after that date are uploaded.

I am using iOS 14.0.1 on an iPhone 8

Thanks in advance!

Martin

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Jay

Glad to hear it, @mphcoach! Let me know if you need any further assistance in future.

Enjoy your week!

All comments

Jay

Hi @mphcoach, thanks for messaging today!

I'm sorry to hear about this matter. Could you try disabling and re-enabling the camera upload setting on the phone?

Is background uploading enabled on the device? Could you attach a screenshot showing the camera upload settings on the app?

Thanks!

mphcoach

I have tried the first option - it makes no difference. Note, I repeat, I have changed nothing since before it was Ok to after it was OK

Jay

Could you try uninstalling the app, rebooting the phone, and reinstall it to see if this helps?

mphcoach

Cool. That seems to have fixed it.

Thanks

Martin

Jay

Glad to hear it, @mphcoach! Let me know if you need any further assistance in future.

Enjoy your week!

kitkit

I am having the exact same problem. The automatic uploading from my iphone stopped on that exact same date. I have an iphone 7 with the latest version of ios. I unistalled, rebooted and reinstalled. No effect. It says all my photos are up to date even though nothing new has been uploaded for almost 1.5 months now. I have done the things in these help articles. What next?

Walter

Hey there @kitkit; thanks for joining the discussion here and sorry to hear you're having issues with this.

Can you please try turning off camera uploads and then back on using these steps?

Maybe that will do the trick for you.

kitkit

Thank you, Walter, for taking a look at this topic. I did try that earlier but tried it again just now. Still no change. Argh.

Walter

In that case, could you try reinstalling the app as well @kitkit?

kitkit

I have already done that, as mentioned.

weo

Hi, same here. Iphone 7, latest OS, as of oct no more uploads. When first tried to solve it I noticed that Iphone stores pics in heic format which was new to me. I choose save pics in heic format to JPG in dropbox and one time only the uploads worked again. After that no more results. Also those one time only pics do not appear in the app on my iphone in the photo files. Anyway, made all the efforts you have suggested including reinstalling etc. No results.

weo

In the account>camera uploads menu under the header 'tijdsbestek' in Dutch which would be something like 'timeline' in English you have to choose between 'All photos' and 'Only new photos'. After re-installing the default setting is 'Only new photos'. After resetting to 'All photos' automatic downloads started functioning again. So here the problem is solved for now.