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Can't open Microsoft Online files from Dropbox online

MCCA

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page.

I'm on a Dropbox Team.

I have a Microsoft Office Online account through my university (different email to my Dropbox account).

I've tried Chrome and Firefox.

Most importantly, it works fine using another computer (PC) but not my Macbook Pro.

thanks

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MCCA

Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

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Lusil

Hey @MCCA, thanks for reaching out to us and thanks for trying out another browser!

That definitely helps us narrow down our investigation.

Could you also try again:

From an incognito window?
After clearing your browser's cache?
Once you make sure that you're not running any third party browser extensions or plugins?

Let me know how it goes!

MCCA

Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

Lusil

No worries, @MCCA! In any case, I'm glad to hear that you were able to resolve your concern.

If anything else pops up in the future, just give me a shout. Hope you have a lovely day ahead!

imusgbc

Hi @Lusil, I am experiencing similar issue. I am using Google Chrome (non-incongito mode). I have turned off ad blockers for dropbox.com and enabled dropbox,com to set cookies. Can you help resolve this issue? Thanks!

Lusil

Hi @imusgbc, thanks for nudging us on this thread.

I'd be happy to help look into this, but before we move on, could you confirm if you've tried another browser or an incognito window? How about rebooting your computer?

Let me know what you find - thanks!

imusgbc

Yes, @Lusil, I have tried this in Firefox. Firefox allows me to open mircrosft online files via dropbox.com. However, I can't use Chrome with dropbox.com.

Lusil

Thanks for your swift reply, @imusgbc.

What exactly happens when you try to open the files on the website? Do you get any error messages?

If you do, could you send me a screenshot (without any personal info) so that I can have a better visual understanding of your concern?

Looking forward to hearing back from you!

imusgbc

Hi @Lusil,

It buffers with the mircosoft word/excel logo in a continous loop despite being properly logged into my microsoft account. Below is a photo of the logo. Fyi, my cookies and pop up ad blocker is turned off too. Thanks!

Lusil

Could you also clear your browser's cache? Maybe that will do the trick.

Keep me posted, @imusgbc!

SCBC treasurer

I want to work on a Microsoft Access file on Dropbox and have the changes automatically saved back to Dropbox. My only option appears to be to download the file, modify the data then upload it again. Is there a simpler process?

Mark

Hi @SCBC treasurer

It depends, how are you opening the file? If you install Dropbox on your machine it will create a folder structure and you can open and access the files there and it'll auto save to others however you MUST MUST MUST make sure that nobody else has it open or editing it while you do or you'll get conflicted copies (i.e. 2 versions of the file with different data sets in)

SCBC treasurer

Thank you, That answers my question. I was accessing the file on Dropbox from the web browser not the app. All good now.