Portrait photos have today started uploading sideways. Has never done this before and was not like this yesterday. Today photos are sideways. Are these still a back up of original photo?
I started having an issue this morning. After backing up photos, I noticed that portrait shots are showing as landscape and videos are not showing up in the order that they were taken. As a test, I uploaded the exact same files to Google Drive and they show up correctly, portrait show as portrait and videos are in order. As another test, I went into a photo on my phone and rotated it, saved it, reopened, rotated back to the original position, saved, and then uploaded to DB, and it showed up correctly. I did the usual fixes like updating to the latest version, restarting, etc...but no luck on fixing the issue.
I've been using DB for years and have never had this happen. In fact, I backed up photos yesterday and everything worked fine. There have been no changes made to my iPhone at all. Any ideas on a solution?
I had the same thing today. I uploaded several photos to a new folder that I want to share and on my PC they are the correct orientation. When I open the DP folder online they are all sideways! I can't share this with people when they are like that. Why do they change when you look at the photos online but on the computer they are all fine.
If I can't get this to work right I am looking for another program where I can write captions on my photos so people know what they are looking at when they access the folder. Any recommendations?
I've just bought an iPhone XS and installed Dropbox. I had the iPhone 8 before. When viewing the pictures in my folder they suddenly have a different and wrong orientation / rotation. If I look at the same picture from my iPad the picture has the correct orientation / rotation.
Any help would be much appreciated
Same problem here. Photos are orientated fine on my PC, but when using the app on iPhone or iPad many of the photos are now orientated off by 90 degrees. Can there be a fix for this please? I have thousands of photos, I need to be able to display them as I did with the app a few days ago (and had for many many years!)
I am facing the same issue with orientation from yesterday. How should this be escalated to dropbox team?
I uploaded several photos and when I went to view them they are rotated. I understand there is no way to correct this. Do you know why they did this?
I am experiencing the same issue... only as of a few days ago did it start.I am also experiencing cropping issues.
Same with me.I am also having cropping issues.
As in, IF I rotate the image that Dropbox automatically rotates back to the way I want it and THEN crop that upright image as I want it, it saves with the crop applied as if i had never
To complete my thought...
...it saves with the crop applied as if i had never corrected the rotation in the first place.
Same problem, I am glad it's just not me. I'm a novice at this.
I have been using Dropbox for almost a decade -- mostly to upload photos from my DSLR cameras. Very recently, when I upload photos taken in portrait mode, they show up as sideways (i.e., not in portrait mode). This occurs only within the Dropbox mobile app. On desktop and web, they continue to display correctly (i.e., in vertical portrait mode).
I have tested this with multiple cameras, and it is the same problem. So I can only assume that it's a problem specific to the Dropbox mobile app. And it has only been happening recently - like in the last couple of weeks.
Can someone please help with this?
Hey there @Mood, thanks for checking in with us.
I'd be more than happy to help look into this, I'll just need a bit more info:
Let me know what you find - thanks!
Hey @FSG1 and @StageScience, thanks for reaching out to us on the Dropbox Community!
I'd be more than happy to help look into this with you, I'll just need a bit more info to make sure that we're on the same page, such as:
Any additional details would be very helpful. Thanks!
Looking at pictures older than friday last week also have this issue. All portrait pictures are shown in landscape. This goes on all platforms, PC, Android, Ipad.
Hey @Surge92, thanks for nudging us on this thread and sorry to hear that you're also having trouble with this.
Out of curiosity, you mention that you're uploading via a "linked/synced folder". Are you referring to a shared folder by any chance?
Also, if you download the photos to your device, do they preview horizontally or normally?
I have experienced the same thing. All my photos in different folders were fine until a few days ago. Now they are all upside down. All upload from my I-phone.
This is happening to me as well. The issue is with mobile uploading on the app. Photos and videos used to appear in the proper orientation, photos and videos. However, something happened over the weekend, where vertical pictures are sideways and horizontal images taken with the volume on/off buttons on top (like a "typical" camera) are upside down.
I'm guessing Dropbox ran an update on the code that reads the photo metadata differently, but now it's messing up almost literally every single photo upload. Since neither the Dropbox app nor the browser version allow you to rotate pictures, this almost breaks the service for me.
@Lusilyou seem to be asking many people the same questions over and over. Clearly the photo uploading sideways is a major issue affecting dozens of people. What is the fix and why is it doing this? the issue happens with all photos taken on any device, camera, iphone, ipad, android phone, etc since Friday or Saturday. It is an issue on dropboxes end and not the user. I have been following the numerous threads started on this issue and everyone has the same problem regardless of where their photos were uploaded from.
Uploaded with PHONE APP using CAMERA upload.
Images show as rotated on BOTH the app and the desktop when you take a look after the fact.
Please resolve ASAP.
I KNOW that this is not a unique situation to me... I've seen MANY people ranting about this issue.
I am experiencing this same issue. I have used Dropbox to upload photos for 10 years. I always upload through the desktop app. The rotation problem seems to be in the iphone mobile app only (as images are normal, i.e., not rotated on desktop and the web). Also, the image rotation happens only in portrait mode photos. Not landscape
Please assist
These are .jpeg images that I upload directly from my DSLR camera to my desktop, and then via my desktop onto the Dropbox desktop app. As I mentioned, the photos display normally (i.e., not rotated) on the desktop app itself. It's only when I view them on the Dropbox mobile app (on my iphone) that they are displayed rotated.
And again, this is only for images in portrait mode (not landscape). I have noticed this problem for about a week. It's never before happened in the ~10 years I have been using Dropbox for photo uploads.
Please assist!
Hi Lusil.
I am not a frequent user, but here is my experience. I took photos with my iPhone, I uploaded them to my PC, I then moved them into my dropbox folder. When viewed in explorer, the dropbox folder shows all photos in their correct orientation. However, when viewed online, as the person I'm sharing with needs to do, they are all in landscape orientation, even though the majority should be in portrait.
I hope that information helps and look forward to hearing there is a resolution.
