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Can I change the currency without losing my files?

Hi everyone,

I just moved from Canada to the US, and thus I would like to pay my Dropbox subscription using my US credit card. 
According to this discussion (https://help.dropbox.com/accounts-billing/payments-billing/change-billing-currency), I have to cancel my current Dropbox subscription and re-subscribe using a new billing address in your desired country.

My worry is that once I cancel my subscription, I will lose my online files. I have many files (200 GB) which are only stored online, but not in any local computer.
The previous discussion on this topic (https://www.dropboxforum.com/t5/Accounts-billing/I-d-like-to-change-my-Dropbox-plan-amp-revert-back-to-a-personal/m-p/312619#M24736) only said that Dropbox just won't synchronize, but it did not explain what would happen to the online-only files.

Please let me know what's the painless way to do this. Thank you all!

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Accepted answers

Jay

Hi @curlSloth, thanks for posting on the Community!

If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

Hope this helps to clarify matters!

All comments

Rich

Nothing will happen to your files. You're cancelling your subscription, not the entire account.

curlSloth

Thanks! But there are 200 GB of files, which is way exceeding the free space limit. Will that be fine too?

Jay

Hi @curlSloth, thanks for posting on the Community!

If you downgrade you account for whatever reason, Dropbox will not delete your files no matter how much overquota you are.

All that will happen is that files will stop syncing for the time you’re downgraded to a Basic plan.

Hope this helps to clarify matters!

curlSloth

Hi @Jay ,

Thank you for your answer.

Now I have tried to downgrade my account, but I do not find a place to subscribe using a new billing address. It only allows me to "resubscribe" with the old settings.

What should I do? Do I have to wait until the current period ends?

Lusil

You're right, @curlSloth!

Since you've chosen to downgrade your account, you'll be able to enter the new billing information when you upgrade again.

Let us know if you have any other questions!

deprice

I'm in exactly the same boat--it's scary!

MarcEHJones

I'm in the same boat too. The lack of clear guidance and explicit reassurance is deeply disturbing.

Jay

Hi @MarcEHJones, my post does explicitly state that if you downgrade your account for whatever reason, your files will not be deleted.

This article also says the same when downgrading your account.

If I'm misunderstanding something, please let me know more details.

Aaron G.6

I am in the same boat and I am empathising with other commenters. It is scary because my plan ends in a few weeks, and I have since moved countries and the current payment account is closed. I use my dropbox every day, and not syncing is a frightening thought, since I share workbooks, data files, and documents, not to mention that I have apps connected to the account.

So what I must do is wait until the account is downgraded exactly the day my plan expires, then reupgrade to a plus account? Why can't I just do it now and not have any risked time where it may not be syncing?

John P.50

I'm in the same situation and the "resubscribe" advice is not clear because when users click on resubscribe, all they see is offers in the same currency they had before.

Folks, I've just done it, and it's fine. All you have to do is click on "purchase" and you will then be given the option to choose a new billing country using new payment details. The currency and the offers then change to whatever is relevant to your local area. I've just switched from a Plus plan in AUD to the same in EUR and it all worked fine, no files lost.

But yes, the help instructions could be a LOT clearer!

MarcEHJones

Many thanks for the detailed reply. You're a star. Did you lose any of the bonus data space that you had from previous reconmendations?

Jay

Hi @MarcEHJones, thanks for messaging today!

Any quota you've earned on your account would remain when you downgrade, so they'll still be there when you upgrade.

Hope this helps to clarify matters!

frozenburger

I'm on the same situation, going from CAD to USD. The question is: Once I downgrade to basic, do I have to wait until the Professional plan runs out? The message I'm getting from dropbox is that I'll stay on Professional until 8/4.

Any guidance from dropbox?

I tried to upgrade to Professional but it automatically picks up the old plan (with the old currency)

Thanks

Jay

Hi @frozenburger, you're correct, you need to wait until the plan fully downgrades to Basic, and appears as such on this page.

Once you're back on a Basic plan, you can upgrade on the site again and pick the correct country for the billing details, which would change the currency for you.

Hope this helps!

Chris Morris

you don't need to worry about that because the dorpbox is providing service to secure to your data. If you feel your data is misuse you can file against the company that provides services to secure the client data.

MarcEHJones

So again to double check if I downgrade I don't lose any data even if my data storage exceeds the basic plan?

I simply can't access it or continue to save to it until I renew?

Many thanks

Marc

MarcEHJones

It says "Cancel Plus plan, If you cancel your plan, your account will drop from 2.01 TB to 2 GB of space (plus any bonus space earned previously".

Once I renew in a difference currency, I get 2.01 TB back as before and no data lost?

Aaron G.6

Since there is little help, I will share my experience:

I downgraded the night before it expired, just to make sure there is no confusion (as my bank account attached had closed, since I'd left Australia). During this time I was able to access my storage but not add to it, and my auto-uploader gave me warnings. Once the expiry date passed, I added my new plan in the new currency and paid, and I had the same 2Tb storage with all my files accessible and uploading worked again automatically.

It was less stressful than I had imagined but more challenging than I had hoped. Dropbox needs to make this easier because people move and need to change currencies all the time.

MarcEHJones

Thank you so much! Sounds like a very similar situation to me (I'm trying to change s 2TB plan from Australia to UK). Have a good week!