Dropbox link keeps changing

Thank you all for the response.

I ended up submitting a ticket in through Dropbox. This appears to be related to a update they performed. They rolled back for my individual file and the link appears to be staying the same now.

We ended up moving our master data file to a local drive. This does mean we have to relink 250 files, but at least we have control of such issues in the future, but I wanted to post here in case others have the same issue going forward. Good luck.

I just received an update from our engineering team with news on a temporary fix.

It looks like we were able to isolate this issue to a recent update of ours. While we're working to get this fixed, we've rolled back the update for your account and I've verified that the machine you contacted us about initially, "CHS4156695", has reverted that update.

My team will continue to work on getting this fixed - but we didn't want that to be at the cost of your productivity.

I'm going to leave this ticket on-hold for the time being as I monitor for updates, but you should be good to go.

All comments

Hello @ajw1414 - welcome to the Dropbox Community!

Your inquiry echoes a discussion I had with some other users almost a year ago. Could you take a look there and let me know if it helps at all?

Thanks!

https://www.dropbox.com/s/frxvvct2nblz3o7/File Name

Hi Walter, thanks for the update, but not quite the same issue. It appears that after a file is saved that the dropbox link now changes. I'm unsure why.

Old Link

https://www.dropbox.com/s/6pcuy45qfpgal5d/FILE Name

After updating/performing a data pull, then saving the file. We now have new links which detroys out power query links between the excel files. The link change has never occured before. Not sure why it's an issue now.

https://www.dropbox.com/s/ljdikwwbqcqgoy8/File Name

Thanks for following up and providing the extra details here @ajw1414.

I'm still not sure how shared links to files of yours can be altered after running a macro in Excel; I'd love to look into it though.

Therefore, would it be OK if I reached out via the email address that's connected to your Community's profile to dig a tad deeper into this matter?

Hello - this has been happening to me as well for the last week or ten days - over the years I have provided clients a link with a PDF file that is updated daily on our end, and this link has remained active for years. Recently everytime I have saved over the old PDF with the current version, the old link has become inactive and I have to generate and send a new link to my clients and collegues. This has been very frustrating as the clients think it is something we have done on our end.

Hi @markbroemer - welcome to our Community!

This definitely sounds strange; would you like me to reach out via your Dropbox associated email address so I can look into this with all of our tools at my disposal?

In the meantime, could you forward me a screenshot of the error you get when you access the mentioned -now inactive- shared link?

Thanks!

https://www.dropbox.com/s/l3iqv2wlr457mhf/INVENTORY_DOCUMENT_-_FOR_INTERNAL_USE.pdf?dl=0

It's a 404 error - here is the now inactive link created earlier today that got broken after saving a new file over the original file:

Looking at the version history of this file - prior to November 15, any files copied over the original were processed in Dropbox as an edit of the original document. Starting November 15, the same action is causing the file in Dropbox first to be deleted and then the new version is created as a new file with a subsequent new public link.

dropbox error.jpg

I see. Thanks for the additional details Mart.

Could you see if this is also happening on another browser or an incognito window with no extensions or plugins running?

If you're editing (overwriting) your file within your computer's Dropbox folder directly when you notice this happening, I'd really like to investigate further so please let me know if I could use the email address that's connected to your Community's profile to create a support ticket for you.

Thanks once again Mart!

I have a ticket in with the Dropbox support team - I'll update here if I get any resolution to this problem.

Morning, that would be great. I played around with the files and folder on dropbox. Anytime I save any file within any folder, the links are changing.

Previously the links had not been changing. November 15th is the date we started to experience this issue as well so Mark has nailed describing the issue. Please keep us updated. Over 250 files linked to the old dropbox link.

Morning Mark,

I wanted to check back and see if you had any luck with this issue? Submitting a ticket to Dropbox today as well, but seeing if they resolved on your end. Thank you

Sorry about the late reply - the e-mail with your question landed in my spam box. The Dropbox support team earlier this week sent me a link to download a new beta version of their Dropbox program which I installed. I still have the same issue though - anytime I copy/paste a file from one folder to my Dropbox folder, the Dropbox server is interpreting it as first deleting the file (and link) and adding a new file (with subsequent new link). They asked me afterwards to send a screencast to show what I am doing so that they can understand more the issue. I hope this helps! -Mark

So I got what I guess is the final response from Dropbox, which is that their server no longer recognizes copied/pasted files as edits of the original document. They then went into a spiel about co-authoring Office online documents, which is something i definitely cannot nor want to do with the files I have been sharing.

Здравко

Hi @ajw1414 & @markbroemer,

Details about what's going on could be seen here.

Hope this casts some light.

Thank you all for the response.

I ended up submitting a ticket in through Dropbox. This appears to be related to a update they performed. They rolled back for my individual file and the link appears to be staying the same now.

As per here: https://www.dropboxforum.com/t5/Files-folders/Dropbox-link-keeps-changing/m-p/383200#M137432

The shared link to my file keeps changing without my permission. The file isn't being moved/deleted.

Hi @Jonathan H.1; thanks for your report!

I've moved your post under this thread as they seem to be related as you mentioned.

As I'd need account specific information to assist furrther, would it be OK with you if I reached out to the email address that's connected to your Community's profile to work on this internally?

Yes please do. I already opened a zendesk ticket but zendesk doesn't seem to be working.

Thanks for the speedy response Jonathan!

I found your existing ticket on our system and sent you an email through that.

Whenever you get a spare minute or two, please take a look at your inbox and we'll take it from there.

Thanks again and talk to you via email soon :envelope:

I still haven't received a response on the ticket?

STILL nobody has bothered to reply.

gkewing49

did you ever get a reply?