Can't access system tray preferences menu Windows 10

Try a CTRL-left click to access the legacy menu.

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Hey there ( @RunBear ), if it’s not too much trouble, would you mind sharing a screenshot (omitting personal info) of how this appears on your end, in order to have a better idea of what this looks like?

Initially I’m wondering if that’s merely a visual issue loading elements correctly. Can you let me know whether you can load all other overlay icons as expected on your device :arrows_counterclockwise:/ :white_check_mark:? Have you tried rebooting by any chance?

In similar cases, when we suspect that something isn’t working correctly, we usually advise attempting a re-installation. If you’d like to follow my advice, you can have a look at the steps below:

Spoiler

Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the :gear: icon in the Notifications panel and select "Quit Dropbox". (Note: If you still have an issue loading the client window after rebooting, please do let me know here.)
Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel" (Windows 7), or type Control Panel at the Start screen or start menu, and click on it (Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows)

Please keep me updated here on your findings or results whenever you have some spare time & I’ll do my best to follow-up with you. Thanks in advance for taking the time to try my suggestions & I’m wishing you a relaxed Friday ahead!

RunBear

Hi Jane

See screenshot above. Yes, the icon changes depending on what Dropbox is doing. I have rebooted and tried reinstalling.

I notice that, when I click the dropbox icon, an hourglass appears very briefly (0.25 secs) and then disappears, but nothing else happens.

Steve

Try a CTRL-left click to access the legacy menu.

RunBear

Thanks. Good workaround!

Bob38

Thanks for the SPOILER tip. Using PC Win10 couldn't get Personal and Business Dropbox to both show (LINK) in File Explorer. "Gear" option for account preferences not available (at least to me...) . Uninstalled Dropbox from PC, rebooted PC, reinstalled Dropbox. At conclusion of the install, sign into Business and it asked to link Personal. Then all was good and File Explorer shows WORK Dropbox and Dropbox (Personal). Thanks for the SPOILER suggestion.

Bob

Pleased to hear this did the trick for you Bob (@Bob38) & thanks a lot for sharing the news; we’re always here for more Dropbox tips & tricks, so feel free to post us at any time in the future & it’ll be a pleasure to work with you again. Take care until then!

That does nothing.

Can't access system tray preferences menu Windows 10. The suggestions here do not work. I have downloaded the app 10 times.

Hey @michaelytt, sorry to hear that my recommendation hasn’t fixed the issue you’re facing & I appreciate the time you devoted to try my suggestions. As it seems that you’ve already tried working on that on your end (& just so as to expedite resolution), let me have a closer look to your account specifics on my tools. To get going with that, I’ve sent you a brief message on the email address connected to your Community profile.

Whenever you have some spare time, please have a look at your inbox for my message & I’ll make sure to promptly follow-up with you asap. Thanks again & I’ll be awaiting your next reply!

Dear Jane,

Thank you for your reply. Poking around I saw something that said in order to see the menu you have to have permission from the administrator. I am the administrator, so apparently I have to somehow give myself permission to see the menu.

Michael

Thanks for pinging me back here @michaelytt! It looks like you’re referring to the admin privileges required to run Dropbox with full functionality on your computer, which is different than the role assigned if you’re working on a team account. While I’ve already sent you a brief message back regarding your initial inquiry, I’d happily explore whether installing our application with admin rights does the trick for you to get to the Preferences menu.

Once you get back in touch with me, we can discuss it in more detail Michael!

Hi Jane,

can you send me the info too? my windows 10 doesnt allow it either.

thanks

Hey @daintria, thanks for the nudge; kindly note that I’m not sure how Michael managed to resolve that, as running the application with admin privileges wasn’t the solution for him.

Nonetheless, I’m wondering whether the issue lies elsewhere in what you're describing us. Have you by any chance tried launching the application through the Start menu on your pc? Additionally, have you tried Rich’s tip by any chance to see if this does the trick for you? Do you see the Dropbox icon at all?

Please let me know of any other detail &/or troubleshooting steps you've followed in your next post if possible!

I was never able to run DropBox as an administrator. Finally, with help on the phone, I deleted everything, all the folders, uninstalled DropBox and installed it again and let all the folders load from the cloud. I then had multiple sets of files in a couple of locations but I gradually deleted them until only one remained.

i can get it to work just fine if I just open the app in the task bar or go online. what i am trying to do is to get it to show up in the options of where to save when i open a document. one drive shows up and other options but not drop box.

I am afraid that the way I got all my folders to show up was to delete everything from my computer, uninstall the program, reinstall DropBox, and let it all load again.

Thanks for clarifying @daintria!

Following-up from your last comment, it would be worth noting that you should be able to get going with that once you Add Dropbox as a Place in Microsoft Office.

Please let me how you get on with my advice & I’ll do my best to check back with you soon if you have any follow-up questions!

thats the root of the problem. i have no ability to right click for the prefrence menue from the dropbox icon on the task tray, so I cant make office a "place"

For whatever reason, I now have full funcionality of the DropBx icon in the task tray. After the right click, one selects the star icon in the upper right hand corner, and preferences is an option down the list.

i have no star in the corner when I right click in the tray.

i can see a gear box and a star if I actually open the app. no where on any othese though is the option to make a "place"

Thanks for clarifying matters for me @daintria; let me follow-up a bit closer!

So, when you click on the Dropbox icon on your system tray, there should be a pop-up window with your Recents & Notifications.

On the top-right hand side that’s next to the Search Bar, please navigate on the three dots next to your profile picture→ Choose “Preferences" & this should automatically land you on the “General” tab on the preferences menu. → There, you should be able to check the box next to Show Dropbox as a save location in Microsoft Office.

If you don’t see any of the fields above or the process halts after a certain point, could you include a screenshot of your view in your next message for me if possible (omitting personal info)?

Thanks again for staying in touch; I look forward to hearing back from you!

I have lost track of who is helping whom. I do not have an issues with DropBox currently. Everything is working well. Thanks.

Oh, that’s great to hear & thanks for offering your assistance here @michaelytt! :slight_smile:

As I’m also following the discussion, I was trying to help @daintria, since it looks like they were facing an issue when trying to carry out the instructions in the relevant help center article I had included in my previous post.

Hi Jane,

i dont haave a place with three dots on that page and now it wont let me upload the picture of the screen to send you

So, if you’ve already grabbed this screenshot I asked you previously @daintria, could you upload it on this thread using either of the options below?

Spoiler

If you’re facing any issues with that or you’re getting any error messages along the way, please let me know in your next message!

Hi Jane,

mine looks nothing like Mikes, i think mine is "S" mode, does that matter?

my try to upload the screen gives me Error code: Upload Failed in a big maroon box