A folder that is owned by me and shared with two others is now empty. What happened to all of my image files? How do I get them back?
As I am a basic user, the policy of dropbox says I can only recover the files deleted within 30days as they will be deleted for real!!! Can someone tell me whether this statement is really true or it is just bullshit and I might have chances to let the staff of dropbox to recover them?
That is correct. Basic accounts, or Pro accounts without the Extended Version History addon, can only recover files for 30 days from the date they were deleted. Beyond that they cannot be recovered, even by Dropbox staff.
@rjothvas wrote: ... a Basic account that I haven't used in awhile ...
... a Basic account that I haven't used in awhile ...
How long is a while? If an account remains idle for more than a year, Dropbox will remove it, which also removes all files from the system.
... and now it's telling mee that it can't find any of my folders, and dropbox made me use Installer
Is it possible that you started a new account, instead of signing into your old one? If the old one had been removed and you installed with the same email address, you would have started a new, empty account.
are my files now all gone? If not, where are they?
If you're signing in with the same email address and the account is empty, then it's likely as I described above. Otherwise you can try checking the Events page and Deleted Files to see if the files are there, or see if it lists what happened. If both pages are empty (aside from anything new you've done), then you're in a new account.
Hey there @30292AF-ito - what does your Events page state? Do you see the changes you mentioned logged there? Note that you can see your account's quota anytime through your account's plan tab to see if you have exceeded the space limit of your account.
Keep me posted!
I had 1000's of files in a Basic account that I haven't used in awhile, and now it's telling mee that it can't find any of my folders, and dropbox made me use Installer...are my files now all gone? If not, where are they?
I am having the same problem on my new MacBook Pro. Totally unimpressed after setting everything up and then having all my documents disappear from my computer even though they are selected to sync. They are accessible through the Web access but that is about as helpful as a hip-pocket in a singlet. Worse than useless, it costs me money and I paid for the privilege to waste my own time. Thanks Dropbox... as a cloud service, you suck.
i am having major problems with deleted files and moved files. Dropbox have not owned up to it they are a shower of lying [profanity removed as per our Community's Guidelines] never again this has caused my business no end of problems dont use dropbox
Sorry to hear that @mug123 - can I help somehow?
Could you maybe elaborate on the problem you seem to be experiencing so I can assist further?
On a side note, I removed the profanity from your post - please refrain from using such language around our Community in the future.
If you'd like me to reach out to your Dropbox associated address so I can put you in touch with our Restorations team, please let me know.
Thanks!
Dear Daphne,
A few days ago, I discovered that the majority of my files/folders on Dropbox had been deleted! I have no idea how this happened, but it has caused me some serious headaches! I've tried to reach a real, live person at Dropbox, but to no avail! I'm ready to cancel my subscription after several years of great service. It is wasting so much of my time having to restore each folder individually. Is there a faster way to simply restore everything that has been deleted in the past 10-15 days, as that is when it started?
Thanks for joining us here @motleytwins!
I'm sorry to hear about the frustrations you've had with this, I'd be more than happy to help with this.
Since you mentioned you're on a paid subscription, you should have access to the Dropbox Rewind feature. You can use this to rewind just a folder or even your whole account to a previous state.
If you've made some recent edits though that you don't want to lose, I'd suggest checking out your Events page as you'll be able to restore an event instead which might contain many deleted folders for example.
I hope this helps, let me know how it goes - thanks!
Hi there @Nanalin1, I'm really sorry to hear about this!
Could you take a look at your Events page here to see if you can locate any deletion events or anything that would explain what you're experiencing there?
If the files have been mistakenly deleted, can you try restoring the files with the steps outlined here?
If you get any errors in the process, please send me a screenshot (excluding any personal info).
Let me know what you find!
I was using my dropbox account and had lots of files. I recently forgot my password and needed to get on urgently, after trying multiple times and not receiving a password, I used the google sign in option( used the same email address I always used for dropbox) . Signed in and all my files were deleted like I made a whole new account. now I cant recover anything and all my files are non existent. Please help !
