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Restoring files deleted/moved within the last 12 hours (like a time machine backup)?

Hi all,

when installing her new computer, one of my colleagues accidentally deleted and moved folders/files, and then tried to restore. As a result, it looks very messy, with many things in the wrong locations and long-deleted files showing up again.

Is there a way to restore dropbox back to the state it was 12 hours ago, like a timemachine backup?

Or do we have to do this manually, going through each folder, checking its location and deleting all the files/folders that were already deleted a long time ago?

Thanks a lot for any help!

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Mark

You can do it in one go via https://www.dropbox.com/help/security/recover-deleted-files-folders

However, if there are lots you may need to get support to do it (if its too many for you to do the recover options wont appear).

You can log a ticket at www.dropbox.com/support and track at http://dropbox.zendesk.com

All comments

Mark

Tilia

Many thanks!

Can support also restore file locations (move them back to their original place)?

Mark

Yes they will literally roll everything back to how it was when at the point its asked for

Tilia

Perfect, thank you!

FritzMiller

Hi Mark. Do you know how long this normally takes?