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"Export Failed" when trying to download file to iPhone

I just got a new iPhone that is only connected to my home wifi connection, and I've downloaded Dropbox and I'm trying to save a short video to my phone from my DropBox folder to share on Instagram, as I've done routinely in the past with my old iPhone. For some reason, it keeps saying "Export Failed" and was first saying to check the wifi connection (my wifi connection is fine), and now it's just saying "Dropbox was unable to download the file".

What's happening??

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Sanchez

Hey @schwa2220, welcome to our community!

It seems that the file type, and the way it was encoded, may be behind this.

Can you tell me:

When did this start happening?
Does this happen with all videos?
What file types does this error occur with?
How big are the videos you’re having issue with?

Let me know, and we’ll go from there.

Cheers!

All comments

Sanchez

Hey @SirenWilliams, welcome to our community!

Is this still going on? If so, please make sure that your iPhone’s operating system is fully up to date, and that you’re using the latest version of our mobile app, 86.2.

Next, as you’re downloading this video from your Dropbox, make sure you’re following this method:

find the video in your Dropbox, using our app
tap on the ellipsis icon ( … ) to the right of the file name
choose Export
choose Save Video

This will save the video to your Photos, and from there you can share/upload it to Instagram.

If this doesn’t do the trick, try uninstalling our app, restarting your phone, and then installing our app again from the App Store.

I hope this helps. Let me know when you can.

Cheers!

SirenWilliams

I think I may have remembered something. I'm saving the short videos as .mov files, and I'm beginning to remember that I can't save those to the phone. When I save in a lower quality out of iMovie, it saves as mp4, which I can load into the phone and onto Instagram. But does anyone know how to get a higher quality video on Instagram? I do loads of promo in my Instagram @SirenWilliams and I have to post a video for a camera company, and it needs to looks good to show the quality of the camera. I might be screwed on that one.

Sanchez

Hey again, @SirenWilliams,

I’m afraid that I don’t know enough about Instagram to help you here. However, I’ve just done an internet search for high quality videos on Instagram, and there were quite a few results that looked promising

Have a great weekend!

schwa2220

@Sanchez - I was receiving the same "Export Failed" error as @SirenWilliams so I followed your directions uninstalling, restarting phone and reinstalling. It appeared to be working and then I received the following error: "sorry this type of video cannot be saved to this device". Can you help? I'm using an iPhone 6s running on iOS 11.3.1

Sanchez

Hey @schwa2220, welcome to our community!

It seems that the file type, and the way it was encoded, may be behind this.

Can you tell me:

When did this start happening?
Does this happen with all videos?
What file types does this error occur with?
How big are the videos you’re having issue with?

Let me know, and we’ll go from there.

Cheers!

Gstudio1977

Hi Sanchez, im also having this issue when exporting mp4 file from dropbox to my iphone. Has same error msg

I manage to download 2 previous videos which are mp4 but for some reason this latest video also in mp4 does not export to my iphone and displays the error msg

File size for latest video is 195mb.
Previous ones also arnd the same size. One thing that is different for this latest video is that its shot and rendered as 4k from premier pro and the other previous videos all shot and rendered in 1080p.

Please help

Justiniath

Check if it is an interlace export. Thats what was causing my issues

kelseyrowe

How do you check if it is an interlace export?

kelseyrowe

I am using adobe premier pro and I am having the same problem I have tried to export from my PC to my iphone and it starts downloading then gives me the error. I am doing a stop motion video and for some reason these dont seem to download to my phone even though I am using mp4. I have also tried various other file types. The file size is 88mg and I have sent other ones to my phone using dropbox. I don't know why not these ones. This is so frustrating... I hope you can help!

kelseyrowe

I have also tried reducting file size and changing bitrate, if anyone could help, that would be great!

Walter

Sorry to hear you're having issues with this @kelseyrowe.

Could you clarify the steps you take to export this file to your mobile device and also share a screenshot of the exact error you get so I can invetsigate?

I'm also wondering if you've tried doing this on another wifi network other than the one you originally used and/or over cellular data.

While we're at it, could you check if there's any pending update for our mobile app and your mobile's OS?

Last but not least, could you offline the said file and export it from your 'Offline Files' tab within our mobile app? Do you get the same results?

Thanking you in advance and welcome to our Community!

Justiniath

I don't have the program on the computer I am writing on right now (at my day job) but if you look at your export settings and check whether it is upper first/lower first. I think you can tick progressive in the same area and, in my case, fixed the issue easily.

Superflytnt

You’re right, it’s a .docx attachment, but iPhone thinks it’s a photo. Hold click attachment submenu reveals tasks like, “save to images” and “save to shared album.” I still don’t know how to fix this though...

Walter

Hi @Superflytnt; I'm sorry to hear about this.

Does this happen for all of your files or only this one?

Could you send me a screenshot of how this file looks like on your mobile app and one of how it looks like on our website so I can have a better look into this?

Thanks!