When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts".
How I can fix it?
Hey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
Thank you! I really need this fixed. I rely heavily on this feature for my business and nothing I have tried is working.
I'm having the same issue. It's wierd that it only happens with pdf files and not Word or Excel files. Thanks for the effort to deliver a solution soon!
same problem here - I get the "maximum retry attempts error" whenever trying to use the gmail extension in chrome." worked fine until week or two ago, now doesn't work on either my work or home PC.
Word files seem to work, but not PDF's
Hi all,
Just a quick heads up that this is under investigation by our engineering team. As soon as we have an update on this I'll post an update here. Apologies for the frustration caused, and thank you for your patience while we look into the root cause of these errors.
Thanks,
Thanks Frank - have also been struggling with this same error message for two or three weeks - how is the progress with solving the bug.
Clearing caches and reinstalling the app fails to work.
I did this but none of the suggestions given to me works.
Job reached maximum retry attempts Same here. JPG and PDFs will not save to Dropbox from Gmail
Same problem. "Job reached maximum retry attempts".. quite annoying.
I also have a 2nd issue: Until some time ago, when I saved an attachment and then saved another one it offered me 2 optioins. To save it in the same folder than the last one or to search for a new folder. I don't know when or in what update but now it only offered me the option to search for the folder I want to save it to.. and it's also annoying and a waste of time when you have a lot of attachments in different emails to save to a particular folder. A shame..
But let's don't change the subject and please fix the "Job reached..." error
Thanks
I am having this same issue! I keep coming back to this message board and one on the same problem in Gmail help. It seems that Google says to contact Dropbox and Dropbox says to contact Google...would love to know when a fix is finally reached!
Thanks everyone for your patience while we continue to investigate this one. We still unfortunately don't have a root cause for why this is happening, but have been able to reproduce the problem on our side which should help us identify the underlying cause faster.
Apologies for any frustration caused, please be assured that we are working in the background to get this resolved and I will loop back here once we have an update.
Still not working on my end. Still getting the same error message.
This is not working on my end either. This is slowing down my business a ton. Does anyone know of any other companies like Dropbox where it can link to multiple email accounts?
it didnt work. I just checked the pdf files downloaded without the "job reached.." message, but all files are the same size 72 kb and are damaged.
Me too.
Thanks, with fidler you should see what is happenning after clicking. I'm looking fordward for the resolution.
Regards,
Tamar.
I had this problem a few months ago and disabled the extension. I reinstalled it yesterday and it worked yesterday but today I'm getting the same error message. I really need this extension to work as I depend on it for my business. Someone else mentioned this, but I used to be able to save documents and you could pick an option to save to a recent file but that's no longer an option. Please help so I don't have to go back to Google Drive!
Windows 10 New Yoga 720 Google chrome. Can't save files to DB from Gmail. Get the Job reached maximum retry attempts error.
Hi Frank,
I've tried clearing cache/cookies and pluggins. Nothing. Still getting the same msg:
"Job has reached maximum retry attempts"
Never a problem before.
Please advise.
Thank you for all of your help on this!
I just tried it and it half way worked so hopefully they will get the bugs worked out soon. It finally let me save it (super slow) but then it will not let me open any of the saved documents. I get this error "The file “Omitted Property Tax Form.pdf” could not be opened. It may be damaged or use a file format that Preview doesn’t recognize." These are normal PDF documents I am trying to save.
Thank you!
Thanks much for the prompt reply. All working now!
Appreciate the update. Unfortunately, when I try to upload pdf's now, the extension says they were uploaded succesfully - but the files are "broken" (78kb) and won't open.
