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Can't see files in shared folder.

I'm using a shared folder that someone else created. They are providing me files through it. They are saying they uploaded files and see a green checkmark but I don't see the file on my end. It worked with one of their files, but all the others are not visible to me . . . why might this be?

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Kaz

This could be down to a few things! Can you see the files on Dropbox.com? If you can then it is your computer that is not syncing. If you can't see the files on Dropbox.com, then you are likely not viewing a shared folder. You can use the steps here to check:

https://help.dropbox.com/files-folders/share-with-others

Prepress

Thanks for the response Kaz. I am looking on Dropbox.com. And I'm sure it's a shared folder. I've received some file successfully through the shared folder—but the majority are not showing up. Any other ideas?

Timothy L.3

Seeing the same problem here. Certain files won't show up under the shared folder (even on Dropbox.com), and the sharer must send me an explicit link to that one file even though I can view the contents of the folder.

Nitya C.

I'm having the same issue! We both checked to ensure we have enough space on our dropbox, and we do. The files show on my end (as uploaded - both on my computer and the web), but not hers.

Stephanie W.2

I am having the same issue. Someone shared a folder with me, and she can see the files (website backups) on her end, but on my end I get a message saying that the folder is empty.

Nathan K.3

Yup. I'm experiencing the exact same issue, and it's getting incredibly frustrating to be paying for a service from a company that provides NO customer service. How does one go about getting Dropbox to address this issue?

Jeff G.9

Having the same issue here. I am the owner of the folder that is shared with six other people. The latest person added can see the various folders inside the shared folder, and open them, but there are no files. The other five see all folders and files.

katiemomo

I have the same issue! Using Dropbox.com and shared folders. Some can be seen, some can't. Very frustrating.

waltercb2

Since there was no further response from Dropbox, this was not very helpful. I have the same problem.

jcminor

I'm having the same problem. On Dropbox.com, I can open a shared folder that's empty on my end up definitely has files on their end.

quesst

plus one

Jane

Hi @quesst,

I'm just reaching back out to you about that. Are you still having this issue with the shared folder?

If you could tell me more details regarding that, it would be a pleasure to follow-up.

Also, can you please make sure that the following criteria are met?

- Are you running the latest version of the application? You can download the latest version here: https://www.dropbox.com/downloading

- Is it possible that you have left the shared folder? If so, you can "Add" it back from the "Sharing" tab of your account.

- Can you check your connection?

- Certain files from one computer might not be syncing to another because of: https://help.dropbox.com/syncing-uploads/files-not-syncing

If this does not help, please let me know in your reply!

Kind Regards,

JaneA

twhitelaw

This is definitely an ongoing problem! I think everyone just got tired of waiting for a response since it was months between saying their complaint was unresolved and getting a response back from Dropbox.

This happens to me when I create a new folder within a shared folder. All of the people who have access to the shared folder CANNOT see the new folder I have created, nor can they access the contents. When I go to share the folder within the shared folder, I get a message saying I can only share the folder with a link because it's in a folder that is already shared. Even when I send the link to the person, with whom I've already shared the folder, they cannot then see the folder within the folder. If we ever look for the folder in the future, they have to find where I sent them the link rather than simply having the contents there within the already shared folder. This is very frustrating. This is all on dropbox.com, not the desktop synced version.

kerichter

https://simonhackett.com/2013/04/05/dropbox-sharing-doesnt-work-and-the-fi/

This may be the solution to your problem as I was also looking for a solution to the same problem.

twhitelaw

Nope, definitely not the problem.

Rachel C.10

This doesn't answer the question. I am the creator of a Shared Folder. The people I shared the folder with have been able to access documentso not in the folder for the last two years. Now when I add further documents to the folder, although I see them in my Dropbox, they do not appear in the Dropbox of the people I share with. I believe I still have space as the icon at the top right-hand corner says I have used only about 60% of the space. All of the recipients of my shared folder have ample space. So, what is the problem.

Sanchez

@Rachel C.10,

I suggest you write in to our support team here, so one of our agents can investigate and assist, with your account in context.

Thanks!

fredw

Grrr! That link (https://help.dropbox.com/syncing-uploads/files-not-syncing) gets an not found (404)

Sanchez

Hey @fredw, welcome to our community!

Sorry about that link. Try this one

Have a great weekend

Rachel C.10

had the same problem. I was the creator of the shared folder and it worked well for a long time, however recently the members of the shared folder were not able to see new items I had shared in the folder. It has been suggested to me by Dropbox to unshare the members and share them again. I did this and all is now ok. Perhaps you can ask the creator of the folder to unshare you and share you again. Hope this works for you.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Find Answers section here. ]