I have a "ghost" folder which keeps re-appearing no matter how many times it is deleted. Any clues?
Hey, is the folder you are trying to delete empty or does it contain any files? Usually this happens because a piece of software on a computer that the folder is shared on is trying to access it, and is recreating it when someone else deletes it.If there is a file in there, looking at the 'previous versions' will tell you which machine the culprit is. If you don't have a file in there, add a test one, delete the folder again and when it reappears, you'll be able to solve the mystery! Deleting the folder on the rogue machine will fix it permanently.
Yep, deleted 2011 files started reappearing for me today as well. Hmmm...
This exact issue happening today to me as well. All my synced computers re-downloading files from 2011. Feeling privacy violations and confusion.
Yep same problem here, it's a annoying because I have limited space on my local hard drive and some large old files that just live on the cloud. Now I'm worried that I've no control over how my disk fills up. Changing password...
@alex999 wrote: Changing password...
Changing password...
That won't have any affect on this issue.
Same thing happening to me. I am an experienced Dropbox user and know that this might occur if files are not deleted on other devices (for reasons such as write protection or if in use and such), but that is not the issue here. These are old folder and occasional - random - files in the folders. This is a very disturbing bug, because it makes me concerned about the syncing of my current files and so on. I'd like to see Dropbox reply to this immediately, please.
janchristensen wrote: I'd like to see Dropbox reply to this immediately, please.
I'd like to see Dropbox reply to this immediately, please.
Dropbox is already aware of the issue and is looking into it. When I hear more, I'll post it.
We had the same issue, and file organization completely wackadoo. That's my technical term for the day.
@A788286432 wrote: I'm actually having this exact issue: files I deleted about 5 to 6 years ago are appearing back in my Dropbox. When I go to view their prior history, I get an error and it says none is available. Can someone please contact me about this? Thank you.
I'm actually having this exact issue: files I deleted about 5 to 6 years ago are appearing back in my Dropbox. When I go to view their prior history, I get an error and it says none is available. Can someone please contact me about this? Thank you.
Sure!
I'll email you now and follow up that way.
@A788286432 wrote: I just received an automated email from Dropbox Support outlining that the issue can be resolved using their self-serve help tools on the website. Furthermore, they then closed the help ticket. It's actually kind of insulting that the help request was even flagged for something like this, rather than reviewed by a human. What recourse do we have to obtain assistance on this? Do I have to spam Twitter with help messages?
I just received an automated email from Dropbox Support outlining that the issue can be resolved using their self-serve help tools on the website. Furthermore, they then closed the help ticket. It's actually kind of insulting that the help request was even flagged for something like this, rather than reviewed by a human. What recourse do we have to obtain assistance on this? Do I have to spam Twitter with help messages?
Hi,
Appologies for that, I'm looking into this right now.
Many thanks.
Hi all,
Thanks for reporting the issues, appologies for any inconvience, I'm looking into this for you all right now. I'll either write to each of you individually or update the thread here.
Many thanks in advance!
I too have this issue and would like a response to resolve and learn why it happend.
Another important thing to note is that the space utilization is completely off after the bizarre restoration of these files. For instance, my account space reads 0% utilization after removing these old files; therefore, I can't tell if my current files are securily accessible through my Dropbox, because it says I'm not using any space (even though they're present). This is pretty crazy stuff.
Thanks for looking into this. I have the same issue. Waiting for your reply.
I am having this issue as well. Old folders from years ago reappeared today.
And the same here. Folders from 2010/11 are back again. As far as I can see no current files are deleted or changed - just old folders reappearing.
This happened to me as well.. first thought I had been hacked because a folder of old photos (which I was not sure I ever kept) in dropbox reappered.
What is most shocking is that dropbox apparently keep files from 2010.... Will be *really* interesting to see dropbox adress this issue. Right now I feel that I will shut down my account....
Same issue here, apparently related with the latest windows version 17.4.33. This issue is a violent reminder that a file once it gets in the cloud it is never forgotten!
my main issue here is, files from many years ago have re appeared.
Files that dropbox should not keep have been kept without my knowledge.
It feels like NSA/CIA like agreement, what is next, share encryption keys with them? That is a very low blow from Dropbox!
That is what you get from trusting the "cloud", you don't own your data once it is there.
I don't see how this could be related to any Windows version... I have, since deleting those files years ago, re-built completely or replaced entirely every device I have owned... So even if it was a cache file on my local machine, that file is long ago gone... Also, we're talking about large images and other files (Im a photographer), and an IT worker. There is no way that I missed having a single cache file over 4GB in size sitting in my local dropbox folder... Im also in beta on windows on both machines (One Pro, one Home), and the issue has occured. My laptop is currently release 170107...
So there just can't be any way that a local Operating System is at fault for files re-appearing after over 5 years that were deleted from the service... THe only explaination is that Dropbox has lied about storing of our files, and somehow that lie has just now been made public...
This just happened to me, too! Several folders, with all their contents, from as long ago as 2011.
These were all folders I made, some of them shared with others at the time (most of them, if I remember correctly, but with a variety of different people) but none show as shared now.
I deleted all these myself. I only use one computer, and the computer I had back then has long been wiped and donated. These seem to be coming from some memory vault at Dropbox. Creepy.
For now I'm not deleting them, in hopes that some sort of a reset makes them all go away again.
Maybe, but I'm on a Mac and have the same problem.
Experiencing the same issue: my first ever issue like this with Dropbox. Please, please investigate - very disconcerting for data integrity, guys.
It is interesting to read the following in the help pages:
"For Dropbox Basic users, and for many Dropbox Pro users, files are permanently removed 30 days after the initial deletion. These files cannot be recovered, even by a Dropbox support agent."
https://www.dropbox.com/help/9230
This is obviously a lie and makes me very concerned about privacy.
@Filon A. wrote: It is interesting to read the following in the help pages:"For Dropbox Basic users, and for many Dropbox Pro users, files are permanently removed 30 days after the initial deletion. These files cannot be recovered, even by a Dropbox support agent."https://www.dropbox.com/help/9230This is obviously a lie and makes me very concerned about privacy.
Do we know if anyone from Dropbox is even seeing this thread? Are we going to hear from them at all about it, or will we have to wait until it's in the media perhaps...
Has anyone reported a fix to this?
Also apps are not properly showing PDFs
Thank you
@JamesHancox wrote: Do we know if anyone from Dropbox is even seeing this thread? Are we going to hear from them at all about it, or will we have to wait until it's in the media perhaps...
I'm sure they are. This represents a MASSIVE breach of trust and a PR nightmare about to happen for them. They've been lying to their entire userbase for at least 7 years and permanently storing our deleted files without permission. This could very readily lead to lawsuits.
I've already started purging my dropbox and moving to a different provider, and suggest everyone else do the same. I've also saved this entire thread (offline) in case they try to delete it. BGR, Engadget, Slashdot, etc should be all over this, and I'll be in contact with the appropriate parties soon.
