Multiple referrals were falsely marked as "ineligible"

Question

Hello Dropbox Team,I recently sent out referral invitation links to two separate friends/colleagues. They both registered their brand-new accounts from their own separate households, completely different internet connections, and unique hardware devices that have never run Dropbox before.Despite following all guidelines perfectly, the backend system has automatically flagged their statuses as "Ineligible" on my referral tracking page.Could a community moderator please open a support ticket for my account[removed per the Community's Guidelines] to manually verify these system logs and credit the bonus storage space?Thank you!

Megan · Answer

Hey there, @munirg2003!

I checked and can confirm that my colleague, @Walter , sent an email to your Community-linked email address. If you haven't received it, could you please check your spam or junk folder?

If that doesn't work, would you mind contacting Dropbox Support? Since this may require account-specific investigation, you can submit a ticket via this support page by opening an incognito or private window where you aren't logged into any Dropbox account.

Once you've submitted your request, feel free to share the ticket number with me so I can locate it on my end. Alternatively, if you run into any issues, I'll be more than happy to reach out to you instead.

Let me know how it goes!

munirg2003 · Answer

Thank you  sir i did not get any email from you. kindly proceed further to help me out.

Walter · Answer

Hey @munirg2003 - sorry to hear you're having issues with this.

I've just sent you an email to have a further look internally, so check your inbox for my message and we'll take it from there.

Thanks!

PS: In the meantime, you can see more info on this issue in our FAQs page here.